Senior service desk engineer Work, Jobs in Wellesbourne, War (with Salaries)

Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
14d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule
13d
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
Senior Structural Engineer
Frankham —Birmingham
- Full-time
- Annual leave
- Work from home
Mechanical Engineer
elix sourcing solutions —Rugby
- £30,000 - £35,000 a year
- Monday to Friday
- Engineering
- Mechanical knowledge
- Work from home
13d
CPS Engineer
wavenet —Shirley
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Geotechnical Engineer
Evan Craig —Birmingham
- £40,000 - £50,000 a year
- Hybrid work
- Engineering
- Master's degree
- Annual leave
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
1d
Senior Software Engineer, Core Experiences - Birmingham, United Kingdom
Speechify —Birmingham
- Remote
13d
Principal Geochemist Consultant
AECOM —Birmingham
- Full-time
- Hybrid work
11d
Senior Geo-Environmental Engineer
Evan Craig —Birmingham
- £40,000 - £50,000 a year
- Hybrid work
- Engineering
- Master's degree
- Annual leave
Senior Field Delivery Engineer
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
Senior IT Field Delivery Engineer
SCC —Birmingham
- £26,000 - £28,000 a year
- Monday to Friday
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
12d
Geotechnical Engineer
Amey Ltd —Birmingham
- Mentoring
- Annual leave
Quick apply
1d
Principal Water Quality Scientist/ Modeller
AECOM —Birmingham
- Full-time
- Hybrid work
- Master's degree
- Mentoring
- Scripting

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IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme. £200 per year Wellbeing Allowance.
£30,000 - £35,000 a year
Quick apply
Customer Service Desk Manager
HSM (UK) Ltd —Burntwood
This role is critical in ensuring smooth operations, timely resolution of customer queries, and maintaining high standards of professionalism within a fast-…
£35,000 a year
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senior service desk engineer jobs near wellesbourne, war

Service Desk Engineer

Central IT Solutions Ltd
Redditch

Quick apply

Job details

Permanent | Full-time
14 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Desktop support
TCP
Driving Licence
Incident management
Incident queue management
Analysis skills
Technical support incident logging
IP networking
Customer support
Customer interaction
IT incident logging
Cybersecurity
Incident log maintenance
Communication skills
Active Directory

Full job description

Company Overview

Central IT Solutions Ltd are a leading Managed Service Provider in the IT industry situated in the West Midlands, who are dedicated to delivering exceptional IT solutions and support to businesses across a plethora of different sectors. Committed to excellence and innovation, Central IT Solutions pride themselves on providing reliable services tailored to meet the unique needs of their clients.

Job Purpose

As a Service Desk Engineer, you will be responsible for delivering first and second-line technical support to a diverse range of business customers from our Redditch office.

Working as part of the service desk, you will diagnose and resolve technical issues, manage service requests and provide excellent customer service while ensuring incidents are handled efficiently and professionally.

This role is ideal for someone with previous IT support experience who is looking to develop their technical skills within a fast-paced Managed Service Provider. Every day presents new challenges, technologies and opportunities to learn.

Responsibilities and Duties

Provide first and second line technical support via our PSA, telephone and face-to-face
Diagnose and resolve hardware, software and Microsoft 365 issues
Log, manage and update incidents and service requests through our Service Desk system
Escalate complex incidents to senior engineers where appropriate via our escalation process
Maintain accurate technical documentation
Build strong working relationships with users while delivering outstanding customer service

Minimum Requirements:

Minimum 1–2 years’ experience within an IT Service Desk or MSP environment
Strong Microsoft 365 administration experience (essential)
Experience supporting Windows-based machines
Good understanding of Active Directory
Basic networking knowledge (DNS, DHCP, TCP/IP)
Strong troubleshooting and analytical skills
Excellent customer service and communication skills
Ability to prioritise workloads and manage multiple tasks
Strong attention to detail
Eligibility to work in the United Kingdom

Desirable Skills

Experience with any of the following would be advantageous:

WatchGuard products
Remote monitoring and management (RMM) platforms
Cyber Security best practices
Managed Service Provider (MSP) experience
Full UK Driving Licence

Company Benefits:

Private Healthcare(after successful probation)
Competitive salary (dependent on experience)
25 days annual leave plus Bank Holidays
Company pension scheme
Ongoing training and professional development
Industry certification opportunities
Career progression within a growing Managed Service Provider

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

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senior service desk engineer jobs in wellesbourne, war

Service Desk Engineer