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Workshop Controller

Paul Rigby Group
Birmingham

Quick apply

Job details

Full-time
£34,000 - £42,000 a year

Benefits

Company pension
Employee discount

Qualifications

Vehicle service booking
Driving Licence
Customer service
Microsoft Office Suite
Motor vehicle service advising experience
Appointment booking and call handling
Automotive service
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Workshop Controller Job Description - Paul Rigby Ltd

Workshop Controller

Location: Birmingham, West Midlands, United Kingdom

Salary: £34,000 to £42,000 per annum

Type: Full-time, Permanent

About Paul Rigby Ltd

At Paul Rigby Ltd, we pride ourselves on delivering top-quality automotive services with a commitment to excellence and customer satisfaction. We are currently seeking a diligent and organised Workshop Controller to join our team in Birmingham. This pivotal role will be integral to the smooth running of our workshop operations and the success of our business.

The Role

As a Workshop Controller, you will be the central figure in managing the day-to-day running of our busy workshop. Your organisational skills and attention to detail will ensure that all vehicle servicing, repairs, and maintenance jobs are scheduled efficiently, and that our customers receive excellent service every time.

Key Responsibilities

Coordinate and manage workshop schedules to optimise technician productivity and workshop capacity.
Receive and log vehicle bookings via phone, email, and in person, handling customer enquiries professionally and promptly.
Allocate work to technicians based on skills, availability, and job complexity.
Monitor job progress and update customers on the status of their vehicles.
Maintain accurate records of all workshop activities, including job cards, parts usage, and labour hours.
Work closely with parts suppliers to ensure timely availability of components required for repairs.
Ensure compliance with health and safety regulations within the workshop environment.
Support the Workshop Manager in reporting and continuous improvement initiatives.
Resolve any scheduling conflicts or issues that arise in a calm and effective manner.

Qualifications and Skills

Proven experience in a workshop controller, service advisor, or similar role within the automotive industry.
Strong organisational and multitasking abilities with excellent attention to detail.
Exceptional communication and customer service skills.
Good knowledge of vehicle servicing and repair processes.
Ability to use workshop management software and Microsoft Office applications.
Problem-solving mindset with a proactive approach to managing workload.
Capable of working effectively under pressure in a fast-paced environment.
Full UK driving licence preferred.

Benefits

Competitive salary package between £34,000 and £42,000 per annum, reflecting experience and expertise.
Permanent, full-time position providing stability and career growth opportunities.
Holiday entitlement and bank holidays.
Supportive work environment with opportunities for training and development.
Contributory pension scheme.
Employee discounts on automotive services and products.

Why Join Us?

At Paul Rigby Ltd, you’ll be part of a dedicated and professional team that values commitment, quality, and integrity. We are passionate about providing excellent service to our customers and fostering a workplace where our employees can thrive and develop their careers. If you are organised, customer-focused, and looking for a challenging and rewarding role within the automotive sector, we would love to hear from you.

How to Apply

Please submit your CV via our company career page or through external job boards where this vacancy is advertised.

Quick apply

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