Job Ref: PRO1153
Branch: Mercure Exeter Southgate Hotel Spa
Location: Mercure Exeter Southgate Hotel Spa, Exeter
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 29/06/2026
Closing date: 29/07/2026
We are seeking a personable and skilled FB Supervisor to join our team. As a FB Supervisor you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests.
Objectives of this role
- Act as the face of the hotel, engaging with guests while providing exceptional service
What You'll Do:
- Welcome and engage with guests to ensure a top-tier dining experience.
- Take and serve food and beverage orders with efficiency and professionalism.
- Maintain cleanliness and organization in all service areas.
- Process payments accurately and follow cash-handling procedures.
- Assist with banquet events, conferences, and catering services.
- Uphold food safety and hygiene regulations at all times.
- Handle guest inquiries and concerns promptly and professionally.
- Collaborate with kitchen and bar staff for seamless service operations.
- Recommend menu items and upsell food and beverage offerings.
What We're Looking For:
- Previous experience in food and beverage service (preferred but not required).
- Excellent communication and customer service skills.
- Ability to multitask and work efficiently under pressure.
- Knowledge of food safety and hygiene regulations.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
Responsibilities
- Interact with guests, taking orders and answering any questions about the FB menu
- Maintain cleanliness of the bar area, including cleaning glasses and equipment
- Ensure compliance with all food and beverage regulations
- Upsell drink specials and hotel packages when appropriate
- Communicate effectively with hotel staff to ensure seamless guest experiences
- Track and manage bar inventory and supplies
- Handle guest concerns and complaints professionally
- [include hotel specific responsibilities here]
Skills and qualifications
- Strong verbal communication and interpersonal skills
- Exceptional customer service abilities
- Knowledge of various types of drinks and beverages
- Ability to multitask and remain organized in a fast-paced environment
- Problem-solving mindset with the ability to handle high-pressure situations
- Ability to work well within a team
Preferred qualifications
- Prior experience in FB or hospitality
- Flexible availability, including weekends and holidays
At Mercure Exeter Southgate Hotel Spa, we believe every day should bring new opportunities to learn, grow and make a difference.
Located in the heart of one of England's most vibrant historic cities, our hotel is fast-paced, welcoming and full of opportunity. Every day we welcome guests from around the world, and every day our team works together to deliver exceptional hospitality and unforgettable experiences.
Whether you're launching your hospitality career or taking the next step, you'll be part of a supportive team where your ideas are encouraged, your development is invested in and your contribution is recognised. With opportunities across multiple departments, there's always room to learn, progress and build your future.
Our city-centre hotel offers 156 stylish bedrooms, Gate House Restaurant, the Terrace Bar Lounge, a Health Club with swimming pool, gym and spa facilities, plus extensive meeting and event spaces. Welcoming both business and leisure guests throughout the year creates a vibrant environment where every day offers new experiences and opportunities to grow.
If you're someone who enjoys working with people, thrives in a dynamic environment and wants to be part of a team that takes pride in delivering exceptional guest experiences, we'd love to hear from you.
Bring your personality. Build your future. Create unforgettable experiences with us.
