Inbound quality shift team leader Work, Jobs in Wembley (with Salaries)

Customer Care Agent - UK - FTC
UNIQLO —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- English
- Annual leave
- Employee assistance programme
14d
Contact Center Service Supporter
Atos —London
- Part-time
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Inbound Quality Shift Team Leader
Monica Vinader —London
- Analysis skills
- Continuous improvement
- Quality control
Quick apply
Team Leader 1st Line Patient Services
Lloyds Clinical —Harlow
- £35,500 a year
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Continuous improvement
- Team management
Commercial Account Executive | UKI & Nordics (based in London)
DeepL —London
- Full-time
- English
- Business development
- Communication skills
- Annual leave
- Flexible schedule
Patient Service Advisor Team Leader
Bupa —Kingston upon Thames
- Up to £27,237.60 a year
- Part-time
- Customer service
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
12d
Analyst, Regional Security Operations Center
Deliveroo —London
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
Account Executive
Ankar —London
- Full-time
- Business development
- Travel
- No travel
Warehouse Team Leader
Deta Electrical —Luton
- Full-time
- Continuous improvement
- Team management
- In-person
- Employee discount
- Referral programme
Quick apply
Account Executive – Agency Growth
Searchable —London
- Full-time
- Business development
- Communication skills
Quick apply
Business Development Manager, Life Sciences
Carnall Farrar —London
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- Team management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Principal Consultant-Functional- UKG -UK
Infosys —London
- Analysis skills
- Mentoring
- APIs
6d
Head of Growth
Staffbase —London
- AI
- Analytics
Quick apply
12d
Director, Global SDR Operations
Ripple —London
- Full-time
- Training & development
- Leadership
- Communication skills
Quick apply
AI Technical Lead
Howden Group Holdings —London
- Full-time
- Hybrid work
- AI
- Communication skills
Warehouse Supervisor
DSV —Purfleet
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
- Annual leave
- Employee discount
Sales Account Executive - Enterprise, UKI (m/f/d)
Jedox —London
- English
- AI
- Annual leave
- Employee discount
Quick apply
13d
Sr. Analyst - Process Analytics - FCRM 4A
Genpact (UK) Limited —London
- Computer Science
- Computer literacy
- Data analysis skills
Quick apply
11d
GTM Engineer
LILT —London
- Full-time
- Hybrid work
- Salesforce
- Master's degree
- Presentation skills
5d

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Customer Care Agent - UK - FTC

UNIQLO -
London

Apply Now

Job details

Full-time
14 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links

Qualifications

Live chat
Microsoft Powerpoint
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
UK GDPR
English
Microsoft Office Suite
Complaint handling
Numeracy
General Data Protection Regulation (GDPR)
Customer interaction
Communication skills

Full job description

UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world. Through our LifeWear philosophy , we are reimagining everyday clothing - simple, high-quality pieces created to make everyone’s life better. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us.

We are currently recruiting for a Customer Care Agent on a Fixed Term Contract for our UK market. This role is based in our London, Regent Street office where you will report to the Customer Services Manager as well as the Country Market Leader.

Start Date: Monday 7th September 2026*

Due to training you will be required to start on the above date in person in our Regent Street office

Your working hours will be:

Monday to Sunday: 7.5 hours per day, 37.5 hours per week.

Operating hours: 07:00-20:00*

Please note that the hours listed above represent the start and end times, with shifts scheduled within this timeframe. Hours are subject to change depending on business needs, seasonality and other country market requirements; any changes outside of these hours will be communicated and confirmed.

Your working arrangements will be:

Hybrid working: minimum of 3 days per week in our Regent Street office and 2 days working from home*

Please note that the above working arrangements are subject to change depending on business needs, seasonality, and other country market requirements. Scheduled training sessions are to be attended in the office and are not included as part of the 3 in-office days per week.

What you will be responsible for:

Provide a first-line response and be the point of contact for all customer queries.

Own and drive resolution through our Voice (Phone), Email, and Chat channels with internal and external customers.

Primarily responsible for answering customer inquiries for all contact channels for your assigned language market, and supporting other markets where required.

Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly).

Review and analyze contact drivers to fully understand our customer needs.

Achieve top-quality Customer Satisfaction/Quality scores.

Update all system notes at the end of the customer interaction, ensuring they meet the customer service centre's required standards.

Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.

Continuously review our FAQs and provide feedback to ensure accuracy when necessary.

Provide translations and feedback to improve our standard responses.

Demonstrate ‘Role Model’ behaviours by engaging and supporting your colleagues to create a respectful and positive working environment.

Adopt a professional and friendly manner in all interactions with internal and external customers.

Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines.

Provide support & assistance to your Line Manager with additional requested tasks.

Language Capability Requirement:

Must have strong written communication skills in English (C1 level minimum) to understand and respond to customer issues

Skills, Experience and Attributes:

Computer literate in all Microsoft packages (Outlook, Excel, PowerPoint)

Organised, with a high sense of priority

Comfortable working in a fast-paced environment

Good levels of numeracy, accuracy, and attention to detail

Strong work ethic, can work independently, and enjoys working as part of a team

Passionate about our brand and customer service

Excellent interpersonal skills and the ability to build and maintain strong relationships

What we can offer you:

26 days of paid leave per holiday year + 8 bank holidays pro rata

Staff Discount 30%

Employee Assistance Programme

Private Medical Care (optional)

Private Pension Scheme (optional)

Travel to work loan scheme

Hybrid working, 2 days from home, 3 days in the office

Social events throughout the year

Seasonal Sample Sales

Volunteer Day – twice a year

Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms

APPLY NOW!

Commitment to Inclusion and Data Protection

UNIQLO is an inclusive employer, and welcomes applications from all backgrounds regardless of age, race, gender, sexual orientation, disability or other characteristics.

We are dedicated to safeguarding your privacy and personal information; please refer to our privacy policy for details on our recruitment process.

Recruitment Security Notice

All official UNIQLO job postings will redirect you to our official careers page on Workday for application submission. The only exception is for roles advertised in Germany via the HeyJobs platform.

UNIQLO takes recruitment security seriously and is committed to protecting the process from misuse. Stay alert and apply only through verified sources.

#LI-HYBRID

#LI-POST

Apply Now

Refine Your Search

inbound quality shift team leader jobs in wembley

Customer Care Agent - UK - FTC

Contact Center Service Supporter

Inbound Quality Shift Team Leader

Team Leader 1st Line Patient Services

Supervisor- Contact Centre

Commercial Account Executive | UKI & Nordics (based in London)

Patient Service Advisor Team Leader

Analyst, Regional Security Operations Center

Account Executive

Warehouse Team Leader

Account Executive – Agency Growth

Business Development Manager, Life Sciences

Principal Consultant-Functional- UKG -UK

Head of Growth

Director, Global SDR Operations

AI Technical Lead

Warehouse Supervisor

Sales Account Executive - Enterprise, UKI (m/f/d)

Sr. Analyst - Process Analytics - FCRM 4A

GTM Engineer

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