Senior support centre analyst Work, Jobs in Wendover, Bkm (with Salaries)

Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £29,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
Quality Assurance Manager
TravelodgeHotels —Thame
- Up to £58,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee discount
Quick apply
11d
Business Analyst
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Presentation skills
- Communication skills
- Free parking
- Annual leave
19h
Data Analyst (Part-Time – 1 Day Per Week)
Upham Inns Support Centre (Home Counties) —Berkhamsted
- Part-time
- Hospitality
- Microsoft Excel
- Hotel
Quick apply
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Management
- IT
- Leadership
- Flexible schedule
11d
Senior Systems Specialist
Hertfordshire Community NHS Trust —Welwyn Garden City
- £57,528 - £64,750 a year
- Full-time
- System design
- Flexible schedule
14d
Finance Analyst
Dominos —Leighton Buzzard
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
3d
Project Coordinator
Celestra Ltd —Milton Keynes
- Up to £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Employee assistance programme
Advisor - Reporting & Business Analysis
Porsche Retail Group —Reading
- £35,000 a year
- Full-time
- Bar
- Sales
- SQL
- Free parking
- Employee assistance programme
Quick apply
11d
Senior Financial Analyst
CSL Seqirus —Maidenhead
- Full-time
- Hybrid work
- Bachelor's degree
- Accounting
Security Manager - SOC
Tesco UK —Welwyn Garden City
- Full-time
- IT
- AI
- Leadership
- Employee assistance programme
Associate Optimisation Analyst
Tesco UK —Welwyn Garden City
- Full-time
- SQL
- Bachelor's degree
- Python
- Employee assistance programme
3d
Senior Financial Manager - Accounting Centre of Excellence (FTC)
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Oracle
11d
Reward Manager – Reward Policy, Terms & Governance
Centrica —Windsor
- Management
- Project management
- Bachelor's degree
DLP Policy Lead
Primark —Reading
- Analysis skills
- Communication skills
7d
Senior Developer (Python)
Allwyn UK —Watford
- Azure
- Java
- AWS
- Annual leave
- Employee assistance programme
Portfolio Analytics Manager
Allwyn UK —Watford
- Hybrid work
- SQL
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
3d
Data Architect - 24 month FTC
Affinity Water —Hatfield
- Hybrid work
- Azure
- Mentoring
- APIs
- Annual leave
- Employee discount
Lead Game Security Engineer
Rebellion —Oxford
- Full-time
- C++
- Leadership
- Free parking
- Relocation assistance
Quick apply

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Quality Assurance Manager
TravelodgeHotels —Thame
As an inspiring communicator with excellent stakeholder management skills, you thrive in fast-paced, evolving environments and excel at driving collaborative…
Up to £58,000 a year
Quick apply
11d
Care Home Quality Improvement Manager
Excelcare Holdings —Bromley
Car owner and full driving licence to be able to travel across services as required - car allowance and business mileage is paid from the regional office.
Up to £66,462 a year
Quick apply
11d

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senior support centre analyst jobs near wendover, bkm

Senior Support Centre Analyst

Celestra Ltd -
Milton Keynes

Apply Now

Job details

Full-time
Up to £29,000 a year

Benefits

Cycle to work scheme
Free flu jabs
Tech scheme
Employee assistance programme
Private medical insurance

Qualifications

Organisational skills
Communication skills

Full job description

About the Role
You’ll be the main point of contact for clients, engineers, and end-users, ensuring maintenance and service requests are handled promptly and within the SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery.
Our core hours are Monday to Friday, 8:30 am–5:30 pm. The Support Centre operates 7 days a week with shifts between 6:00 am and 9:00 pm. Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return, and occasional overtime may be required.

What You’ll Do:
Customer Service: You’ll deliver high-quality support, responding promptly to queries and escalating issues when needed.

Service Request Management: Log, track, and update all service jobs, ensuring accurate documentation and timely closure in line with SLAs.

Engineer Scheduling: Assign engineers based on skills, location, and availability; review and process their reports and paperwork.

Job Completion: Ensure all jobs are completed, closed, and invoiced accurately and on time.

Coordination: Work closely with Logistics and Warehouse to ensure timely stock delivery for installations.

Communication: Keep clients informed on job progress and internal teams updated on issues like stock or resource availability.

Time Management: Prioritise tasks to meet daily objectives and maintain smooth service operations.

Task Management – monitoring daily tasks for the desk and allocating accordingly

Quality and Accuracy – spot checks across systems to improve service and internal mentoring/training

Finance – raise PO’s, prepare jobs for invoicing and POR’s accurately checked and approved each week

Client Reporting – assist SDM in preparing and issuing monthly client service reports (data analysis)

What You’ll Bring:
Attention to Detail: You’ll accurately record and track information with strong organisational skills.

Communication: You’ll maintain a professional telephone manner with clear verbal and written skills.

Independence: You’ll take initiative and ownership of tasks, working confidently on your own.

Trustworthiness: You’ll handle confidential information responsibly and adapt to changing needs.

Flexibility: You’ll maintain a positive attitude and be available to work weekends when required.

What We Offer

Career Development – Ongoing professional development and clear internal progression routes

Bonus Scheme – Discretionary. Paid twice yearly (June and December)

Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.

Holiday Trading – Fancy a bit more time off? You can buy extra holidays anytime throughout the year.

Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.

Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.

Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels

31-day holiday (not inclusive of Bank Holidays)

Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.

Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs

Office Perks

Modern Offices – With parking, pool table, ping pong, and our very own pub garden for a proper summer BBQ.

Fresh Fruit Delivery every week, plus breakfast and lunch on site

On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.

Team Socials – From team parties to charity fundraisers, there’s always something going on.

Apply Now

Next Post Project Coordinator

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Refine Your Search

senior support centre analyst jobs in wendover, bkm

Senior Support Centre Analyst

Quality Assurance Manager

Business Analyst

Data Analyst (Part-Time – 1 Day Per Week)

Senior Director, Information Technology EMEA

Senior Systems Specialist

Finance Analyst

Project Coordinator

Advisor - Reporting & Business Analysis

Senior Financial Analyst

Security Manager - SOC

Associate Optimisation Analyst

Senior Financial Manager - Accounting Centre of Excellence (FTC)

Reward Manager – Reward Policy, Terms & Governance

DLP Policy Lead

Senior Developer (Python)

Portfolio Analytics Manager

Data Architect - 24 month FTC

Lead Game Security Engineer

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