Contract and support officer Work, Jobs in West Midlands Region (with Salaries)

Student Complaints and Conduct Officer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- University
- Annual leave
7d
Business Support Officer
West Mercia Police —Hindlip
- £33,603 - £39,276 a year
- Full-time
- Research
- Free parking
- Annual leave
4d
Commissioning Contract and Support Officer
Worcestershire County Council —Worcester
- £27,052 - £29,345 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Presentation skills
- Annual leave
Business Support Officer
Department for Transport —Birmingham
- £30,485 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
6d
Executive Administrative Support Officer
YMCA Heart of England —Birmingham
- £23,200 - £25,000 a year
- Full-time
- Preschool
Quick apply
Case Progression Officer
West Mercia Police —Hindlip
- £25,824 - £27,765 a year
- Part-time
- Hybrid work
- Annual leave
- Employee assistance programme
1d
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
14d
Facilities Officer - Compliance
Keys Group —Halesowen
- £27,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
12d
Community Engagement Officer
Focus Birmingham —Harborne
- £27,391 a year
- Annual leave
- Employee assistance programme
Facilities and Operations Support Assistant
Hands Together Ludlow —Ludlow
- £25,547 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
11d
Biodiversity Data and Evidence Officer
Royal Society of Wildlife Trusts —Birmingham
- £25,061 - £27,927 a year
- Full-time
- Analytics
On Campus Aston and Partnerships Admissions Officer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Part-time
- University
- Recruiting
- Annual leave
Rent Officer
Civic Recruitment Limited —Bromsgrove
- £25.17 an hour
- Full-time
- Travel
- Mentoring
- Communication skills
Quick apply
14d
Project Officer - Nature
West Midlands Combined Authority —Birmingham
- £41,958 - £46,926 a year
- Part-time
- Microsoft Powerpoint
- No degree
- Communication skills
- Annual leave
- Employee discount
4d
Housing & Welfare Officer
Civic Recruitment Limited —Walsall
- £23.10 an hour
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
12d
Outreach and Partnerships Officer
Women's Consortium —Birmingham
- £26,000 - £30,000 a year
- Part-time
- Microsoft Powerpoint
- Presentation skills
- Travel
Quick apply
PA & Administrative Support
Department for Transport —Birmingham
- £30,485 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
5d
Television Licence Field Officer
Capita —Dudley
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
12d
Homelessness & Housing Solutions Officer
Civic Recruitment Limited —Redditch
- £30 an hour
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Quick apply
Interim Quality Assurance and Improvement Officer
Civic Recruitment Limited —Birmingham
- Hybrid work
- In-person
Quick apply
12d

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contract and support officer jobs near west midlands region

Student Complaints and Conduct Officer

Aston University -
Birmingham

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Job details

Full-time
£31,236 - £36,636 a year
7 days ago

Benefits

On-site gym
Annual leave
Transport links

Qualifications

Research
Complaint handling
Analysis skills
Communication skills
Analytics

Full job description

Chief Student Officer

Location:

Aston University Main Campus

Salary:

£31,236 to £36,636 per annum

Grade:

Grade 07

Contract Type:

Permanent

Basis:

Full Time

Closing Date:

23.59 hours BST on Monday 17 August 2026

Interview Date:

To be confirmed

Reference:

1143-26

Release Date:

Monday 03 August 2026

Join a collaborative and supportive team at the heart of the University's student casework processes. You will play a key role in ensuring complaints, academic appeals, disciplinary matters, and other student procedures are handled fairly, consistently, and in line with University policies.

Working across a varied caseload, you will investigate and resolve student complaints, academic appeals, and academic and non-academic misconduct cases. This will involve gathering and analysing evidence, meeting with students and staff, conducting research, and preparing clear, well-reasoned reports and recommendations.

You will use your judgement and analytical skills to reach balanced outcomes, while identifying themes and opportunities to improve processes, enhance the student experience, and strengthen practice across the University.

As part of a flexible and collaborative team, you will support colleagues across different areas of casework as priorities and workloads fluctuate, contributing to an effective and responsive service.

This is an excellent opportunity for someone with strong investigative, analytical, and communication skills who is committed to ensuring fairness, consistency, and excellent service in a complex and sensitive environment.

The duties and responsibilities outlined below describe the general nature of the role. The balance of activities may vary over time in response to departmental needs and priorities. Regular on-campus engagement is expected in line with service and operational requirements, with arrangements agreed through the Academic Registrar.

What we offer:

Aston University is a vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
Hybrid working is possible for this role, which means working both on campus and from home depending on the activity. Further information on hybrid working can be found here.
Excellent training and development opportunities.
A generous annual leave scheme with 30 days bookable leave and a further 13 days of bank holiday and University closure days.
Everyday discounts to a number of activities and retailers.
Great family-friendly policies.
On-site gym and pool with discounted staff membership available.
Further information on our Benefits and Rewards can be found here.

This role does not meet the eligibility criteria for new applicants to the Skilled Worker visa route.See here for information about Skilled Worker eligibility criteria: https://www.gov.uk/skilled-worker-visa

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

Guidance on AI-Assisted Applications
While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities.

We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles.

If you require the job details document or an application form in an alternative format please contact the recruitment team at [email protected]

Apply Now

Refine Your Search

contract and support officer jobs in west midlands region

Student Complaints and Conduct Officer

Business Support Officer

Commissioning Contract and Support Officer

Business Support Officer

Executive Administrative Support Officer

Case Progression Officer

Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National

Facilities Officer - Compliance

Community Engagement Officer

Facilities and Operations Support Assistant

Biodiversity Data and Evidence Officer

On Campus Aston and Partnerships Admissions Officer

Rent Officer

Project Officer - Nature

Housing & Welfare Officer

Outreach and Partnerships Officer

PA & Administrative Support

Television Licence Field Officer

Homelessness & Housing Solutions Officer

Interim Quality Assurance and Improvement Officer

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