We are looking for a proactive and detail‑driven Client Support Administrator to join our fast‑paced Retail & Consumer Claims Handling team at CSG on a 6 month fixed term contract.
This position will be based on-site at our Leeds office 5 days per week. This is an exciting opportunity to become part of a team that keeps things moving and delivers an exceptional service to our clients.
Whether you’re a graduate eager to build on your admin experience or a seasoned administrator ready for a fresh challenge, we want to hear from you. If you thrive in a busy environment, love getting stuck into the detail, and enjoy making a real impact behind the scenes, this could be the perfect next step.
You are expected to provide a timely, professional and high-quality service to our clients in the management of claims.
You will be expected to:
- Assist with the day to day running of a client account with a particular focus on data entry and data accuracy
- Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm with adherence to internal and client SLAs and KPIs
- Assisting with matter set up on our case management system
- Assisting with MI management ensuring accuracy with the data
- Liaising with opponent representatives and other third parties (predominately via phone calls)
- Referencing and triaging post via a shared email inbox
- Other administrative duties, as required
You will have:
- Proven experience in administration
- Hands‑on experience managing and organising files
- Confidence in making and receiving calls, with a professional telephone manner
- Strong IT skills, including working knowledge of Excel (formulas, pivot tables, look‑ups) and the ability to handle basic data analysis
- Exceptional attention to detail
- Strong organisational skills with the ability to prioritise and adapt to shifting workloads
- The confidence to work independently and use your initiative
- A collaborative mindset and the ability to work effectively within the claims team
- Clear and positive communication skills, with an enthusiastic approach to your work
- Experience using finance systems (preferred but not essential).
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
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High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
- Opportunities for growth and progression including professional funding
- In person and remote social events
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We are market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.
We are a fast-growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Bogota, Buenos Aires, Dublin, Lima, Los Angeles, Hong Kong, Madrid, Mexico City, Milan, New York, Paris, Rome, Santiago de Chile, and Singapore plus a representative office in Miami and broad network of affiliations across the globe.
At DAC Beachcroft we are committed to and recognise the importance of equity, diversity and inclusion across the board, including and beyond the protected characteristics. We take decisions based solely on merit. We value, welcome and seek out people with different backgrounds and life experiences, perspectives, beliefs, ways of thinking and identities.
We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.
Note for Recruitment Agencies
DAC Beachcroft manages all vacancies via our in-house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL).
Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams (LLP and CSG) will not be accepted, and no fees will be payable.
