Repairs customer service representative Work, Jobs in Wethersfield, Ess (with Salaries)

Repairs Customer Service Representative
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Repairs Customer Service Representative

Safran -
Braintree

Apply Now

Job details

Permanent | Full-time

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Stakeholder collaboration
Stakeholder liaison
ERP systems
ERP software
Internal department liaison
English
Continuous improvement
Client services
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Cross-functional collaboration
Communication skills
Cross-functional communication

Full job description

Published 08.18.2026

Company : Safran Aerosystems Services Job field : Customer services and support Location : Braintree , England , United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Administrative staff Spoken language(s) : English Fluent

Published 08.18.2026

Job Description

At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision

We are looking for talented individuals to join our Customer Relations team as a Repairs Customer Service Representative at our Braintree site.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures.

Your Role:

As a Repairs Customer Service Representative, you will play a key role in managing customer repair orders from receipt through to invoicing, ensuring a high level of customer satisfaction, on-time delivery, and compliance with contractual requirements. Acting as the primary link between customers and internal teams, you will coordinate order execution, provide proactive communication, and help deliver an excellent customer experience throughout the repair process.

Full training will be provided, making this an excellent opportunity for someone looking to develop a career in aerospace customer support and aftermarket services. While previous experience in aviation, aerospace, aftermarket support, or customer service is advantageous, we also welcome applications from motivated individuals at the start of their careers who demonstrate strong communication skills, attention to detail, and a willingness to learn.

Key Responsibilities:

Manage repair orders from receipt through to invoicing, ensuring data accuracy and compliance with customer requirements.
Act as the primary customer contact, providing quotations, repair updates, documentation, and proactive communication throughout the repair process.
Process orders, quotations, warranties, invoices, and repair reports within the ERP system.
Monitor commercial performance, including margins, and escalate issues where required.
Coordinate with Sales, Customer Support, Production/MRO, Supply Chain, Finance, and other stakeholders to ensure on-time order execution.
Maintain accurate records and support continuous improvement and customer satisfaction initiatives.

Job Requirements

What You'll Bring

Experience in customer service, sales administration, order management, or aftermarket support.
A customer-centric mindset and a commitment to delivering an outstanding customer experience.
Strong communication and relationship-building skills.
Excellent organizational skills with the ability to manage multiple tasks and priorities.
High attention to detail and accuracy when handling customer orders and documentation.
Proficiency in ERP systems and Microsoft Office tools.
A proactive, solution-oriented approach and the ability to work collaboratively in a cross-functional environment.
Strong ownership, accountability, and follow-through.
Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential.

Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you—both in and out of work, including:

Annual Leave, 25 days of holiday per year, plus bank holidays
Long service holiday reward
Holiday Buy & Sell Scheme (available after qualifying period)
Life Assurance
Death in Service benefit: 8× annual salary
Pension Scheme
Stakeholder pension plan with two contribution levels:
Health & Wellbeing
Cash Health Plan (including contributions for dental and optical costs)
Employee Assistance Programme (EAP)
Cycle to Work Scheme
Wellbeing Committee–sponsored events
Company sick pay (after qualifying period)
Work Environment & Equipment
Uniform and safety wear provided
Free onsite parking
Income Protection
Group Income Protection (available after qualifying period)
Social & Engagement
Summer Party or team activities
Christmas event
Awareness days and company supported activities
Employee Referral Scheme
Family Support
Enhanced Maternity Leave

But what else? (advantages, specific features, etc.)

Here, we craft excellence together.

We understand that diversity and inclusion make teams stronger. We are committed to fair and equitable employment practices for everyone.
We know that some candidates may be put off ing for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation.

Why Safran?

A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries.
Inclusive & empowering environment: We celebrate our differences and believe they make us stronger.
Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further.
Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality.

Get involved:

We have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs.

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repairs customer service representative jobs in wethersfield, ess

Repairs Customer Service Representative

Logistics Administrator - Fixed Term Contract

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General Manager

Field Service Engineer – Electrical/Automation Engineer

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