Role Purpose
Management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures, legislative requirements, budgetary costs and client/tenant requirements in line with the required customer service criteria and key performance indicators.
Role Specific Particulars
The properties to be managed are in the North West Region. As with any multi-site role properties and geographical area do change to suit the ebb and flow of company and client requirements.
Key Responsibilities
Commercial
Preparation, control and monitoring of the service charge in accordance with the client’s budgetary requirements and the Property Management Agreement, and the timescales set by the business, in conjunction with the Property Manager.
To produce management reports in accordance with the needs of the business.
Obtain quotations, following prescribed policies, then produce purchase orders, appropriately, for the relevant service partner, and process all invoices etc. to ensure responsible management of the service charge
Quality
To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the property management agreement and agreed budgets. This includes monitoring FM works onsite including the required liaison with service providers and/or contractors.
To oversee third party service partners to ensure the correct standard of service is provided in accordance with the agreed contract.
Regular monitoring of the SLA’s and KPI’s, through the Elogbooks system, and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings.
Deliver all Customer Experience and Placemaking requirements at a property level, in accordance with prescribes processes, ensuring that added value services are implemented where possible.
To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable.
To actively participate and lead the awards and accreditations programme across own properties, and assist colleagues in achieving team and client goals. Compliance
To be responsible for all health and safety compliance. This includes ensuring that all health and safety audits, fire risk assessments and planned evacuations are carried out on a regular basis in accordance with company and client requirements, that the emergency plan and related site maps are continually updated and that Meridian (Health and Safety tool) is monitored, updated and maintained to meet compliance targets.
To proactively manage risk and deal with insurance compliance onsite with regards to both public and statutory bodies as applicable. Raise insurance claims through the correct channels.
Ensure a Business Continuity Plan is in place for all properties responsible for and that this is reviewed and tested annually.
This includes ensuring that all procurement needs are carried out in line with Company policy in conjunction with the Procurement Department.
To assist with the compilation of external contracts in conjunction with the Procurement Department. This includes ensuring all procurement needs are carried out in line with company policy.
To compile and maintain all required management information records, health and safety, fire, water management and related records. This includes asset register, emergency plans and all related records and management reports.
To liaise with local authorities as appropriate.
To ensure that all training and development requirements are complied with, and support colleagues as appropriate.
Full understanding of ESG within the building environment
General
Any other duties as in accordance with the needs of the business.
Person Specification/Requirements
Previous regional facilities management experience within a multi let property environment. This includes Line Management responsibility for Company personnel and contractors and the management of service agreements as applicable.
High degree and knowledge reference of Health and Safety legislation, and environmental protection requirements.
Excellent customer service, interpersonal, communication people engagement skills.
Strong IT skills, with the ability to learn and develop those skills to suit the needs of the business, together with an understanding and experience of industry specific IT applications.
Good analytical, organisational and planning skills essential.
Ability to work within a team and on own initiative within a pressurised environment.
IOSH qualification
NEBOSH qualification desirable
IWFM qualification Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
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