Insurance Work, Jobs in Wheelock, Chs (with Salaries)

Member Support Specialist- Fixed Term (12 months)
Health Shield Friendly Society Ltd —Crewe
- £26,699.67 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
11d
Experienced Life Insurance Advisor - Office Based
Essential Insurance —Sale
- £35,000 - £75,000 a year
- Part-time
- Customer service
- In-person
- Time management
- Free parking
- Profit sharing
Quick apply
Delivery Driver - Van, Fuel and Insurance Included.
Peregrine Ltd —Warrington
- £160.44 - £185.00 a day
- Part-time
- Customer service
- No experience needed
- English
- Free parking
- Paid training
Quick apply
8d
Health Insurance Sales Agent - Contract $20/hr
Gallagher —Ashley
- £20 an hour
- Weekend availability
- Remote
- Communication skills
- Flexible schedule
Workers Compensation Claims Adjuster - CT
Gallagher Bassett —Hartford
- £52,500 - £75,500 a year
- Remote
- Analysis skills
- Bachelor's degree
- Business
5d
Senior Workers Compensation Claims Adjuster - CT
Gallagher Bassett —Hartford
- £66,000 - £94,500 a year
- Remote
- Analysis skills
- Bachelor's degree
- Business
Personal Lines Renewals Handler
Berkeley Insurance Group —Crewe
- Full-time
- Employee discount
Senior Workers Compensation Claims Adjuster - CT, NH, VT, RI, MA
Gallagher Bassett —Hartford
- £68,500 - £98,000 a year
- Remote
- Master's degree
- Analysis skills
- Bachelor's degree
Sales Executive - Fully Remote
Haier Europe —Stoke-on-Trent
- £30,818 - £50,000 a year
- Weekend availability
- In-person
- Employee assistance programme
- Employee discount
9d
Insurance Advisor
Howden Group Holdings —Altrincham
- Full-time
- Hybrid work
- Employee discount
Senior Claims Adjuster
Gallagher Bassett —Hartford
- £66,000 - £94,500 a year
- Remote
- Master's degree
- Analysis skills
- Bachelor's degree
New Business Sales Broker- Fleet Insurance
Radius Limited —Crewe
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Claims Handler
Mis-sold Expert —Manchester
- £30,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Health Insurance Subject Matter Expert (Fully Remote)
CoverGo —Manchester
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
Claims Account Manager
Proximo Holdings Limited —Chester
- £26,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Referral programme
Quick apply
Medical Only WC Claims Service Representative - CT
Gallagher Bassett —Hartford
- Remote
- Analysis skills
11d
High Net Worth Underwriter - Part Time
Together —Cheadle
- Full-time
Quick apply
Personal Lines Sales Executive
Berkeley Insurance Group —Newcastle-under-Lyme
- Full-time
- Employee discount
Senior Adjuster Workers Compensation
Gallagher Bassett —Hartford
- £68,500 - £98,000 a year
- Remote
- Master's degree
- Analysis skills
- Bachelor's degree
9d
Underwriting Assistant
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- Computer skills

I want to receive the latest job alerts for insurance in wheelock, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Member Support Specialist- Fixed Term (12 months)

Health Shield Friendly Society Ltd
Crewe

Quick apply

Job details

Full-time | Fixed term contract
£26,699.67 a year
11 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
On-site parking

Qualifications

Live chat
Microsoft Word
Financial Conduct Authority guidelines
Customer service call handling
Microsoft Outlook
Stakeholder collaboration
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Microsoft Office
Administrative experience
Customer interaction
Fraud prevention and detection
Multidisciplinary collaboration
Signposting to community resources
Communication skills

Full job description

About the role

A fast-paced, member-focused role requiring excellent communication skills to support and service our members across a range of channels.
Requires motivation, enthusiasm, and a customer-centric approach to consistently deliver good customer outcomes.
Offers a varied workload with opportunities to develop skills across multiple operational functions, focused on claims and customer care enabling the timely and accurate resolution of member enquiries and issues.

Main Responsibilities:

Claims Management: Diligently assess and process claims in line with internal controls, actively identifying potential fraudulent claims and accurately verify claims to detect and prevent fraud. Follow relevant escalation routes for fraudulent claims.
Multichannel Customer Support: Provide responsive and effective support across multiple communication channels, including telephone, email, post, live chat, and social media platforms. Take ownership of enquiries from initial contact through to resolution, ensuring timely follow-up and aiming to achieve first-contact resolution wherever possible.
Records Maintenance: Maintain accurate member and customer records with precision and detail, completing any relevant administration tasks.
·Complaint Identification and Resolution: Effectively identify expressions of dissatisfaction in line with FCA complaint definitions and regulatory requirements. Ensure complaints are recorded, investigated where appropriate, and resolved in a timely manner, delivering fair customer outcomes and escalating to the complaints team where appropriate in accordance with internal procedures.
Regulatory Compliance: Carry out all activities in accordance with internal procedures, regulatory requirements, identifying and escalating risks, errors or potential issues where appropriate.
Key Performance Indicators (KPIs): Strive to exceed performance targets and benchmarks set for core tasks.
Portal Adoption: Encourage and assist members in adopting new portals or digital platforms for streamlined communication and access to services.
Good Outcomes: Identify opportunities to go above and beyond to service our members, paying attention to the identification and support of vulnerable members and the bespoke support we can offer i.e. signposting and third-party services.
Data Protection Compliance: Adhere to internal procedures for promptly reporting any breaches of data protection regulations within required timeframes.
Cross-Functional Collaboration and Multiskilling: Build and maintain effective working relationships across the Customer Support team, Sales, and other internal departments. Develop knowledge across multiple operational functions and provide support where required to meet changing business priorities, resource needs, and customer service expectations.
Working Pattern: Participate in a departmental rota to support service delivery requirements, with working hours typically scheduled between 8:00am–4:00pm and 9:00am–5:00pm.
Additional Duties: Any additional tasks requested by your Line Manager

About You:

To be successful in this role you will need to have the following skills, knowledge & qualifications:
Excellent verbal and written communication
Empathetic and understanding when problem solving
Well-organised, with high attention to detail and the ability to prioritise
Ability to work on own initiative and with others in a team
Strong administrative skills
Proficiency with Microsoft Office

Key Stakeholders

Complaints and Investigations Team
Customer Support Team
Sales Support Team
Team Leaders & Head of Operations/Operations Manager
Members and Customers

About HealthShield

Health Shield is a regulated Insurance provider and is one of the leading companies in the Health Cash Plan market. Our Cash Plan products allow our Customers (and their staff) to claim for routine medical expenses – dental treatment, glasses, physio and are increasingly being seen as a key employee benefit. Our purpose is to help people lead healthier, happier lives and our people are key in achieving this. Our people goal is to create an environment where they are empowered, motivated, strive for excellence and conduct themselves with integrity.

Code of Conduct Rules

Rule 1: You must act with integrity
Rule 2: You must act with due skill, care and diligence
Rule 3: You must be open and cooperative with the FCA, the PRA and other regulators
Rule 4: You must pay due regard to the interests of customers and treat them fairly
Rule 5: You must observe proper standards of market conduct
Rule 6: You must act to deliver good outcomes for retail customers

Our Values & Behaviours

Consistently role models our values & behaviours and actively encourage others to the same:
Customer focused
Straightforward
Responsible
Professional

Pay: £26,699.67 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

insurance jobs in wheelock, chs

Member Support Specialist- Fixed Term (12 months)

Experienced Life Insurance Advisor - Office Based

Delivery Driver - Van, Fuel and Insurance Included.

Health Insurance Sales Agent - Contract $20/hr

Workers Compensation Claims Adjuster - CT

Senior Workers Compensation Claims Adjuster - CT

Personal Lines Renewals Handler

Senior Workers Compensation Claims Adjuster - CT, NH, VT, RI, MA

Sales Executive - Fully Remote

Insurance Advisor

Senior Claims Adjuster

New Business Sales Broker- Fleet Insurance

Claims Handler

Health Insurance Subject Matter Expert (Fully Remote)

Claims Account Manager

Medical Only WC Claims Service Representative - CT

High Net Worth Underwriter - Part Time

Personal Lines Sales Executive

Senior Adjuster Workers Compensation

Underwriting Assistant

I want to receive the latest job alerts for insurance in wheelock, chs

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected