Online engineer Work, Jobs in Whitfield, Nth (with Salaries)

Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Schematics
- Engineering
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Senior Online Engineer
Lighthouse Games —Leamington Spa
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
Quick apply
8d
Principal Online Engineer
Lighthouse Games —Leamington Spa
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
8d
Air Conditioning Engineer
Thermatic Group —Northampton
- Overtime
- Remote
- Training & development
- Employee assistance programme
- Referral programme
Quick apply

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Senior Support Engineer
Novastar Infotech Ltd —Milton Keynes
Consult with customers on infrastructure and security best practices. Act as lead technical engineer during major incidents, coordinating response and driving…
£35,000 - £45,000 a year
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Senior Data Engineer
Gigaclear —Abingdon
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice. Data Warehouse and data platform architecture.
£55,000 - £65,000 a year
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online engineer jobs near whitfield, nth

Remote Support Engineer

Frossell Recruitment
Milton Keynes

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Job details

Full-time
£37,500 a year

Benefits

On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
Life insurance
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Schematics
Engineering
ISO 9001
Technical support incident logging
Technical writing
ISO 27001
Customer support
Customer interaction
IT incident logging
BTEC
Remote diagnostics
Help desk
Analytics

Full job description

Remote Technical Support Engineer

Location: Milton Keynes (Office-based)

Hours: Full-time, 37.5 hours per week (Mon–Fri, between 08:30–17:30)

Department: Service

About the Role:

We are seeking a highly capable Remote Support Engineer to join our clients Customer Support Centre. This newly created position is key to delivering expert remote technical support for a range of diagnostic analysers.

The ideal candidate will possess a City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar and strong electromechanical and IT troubleshooting skills.

You will use secure remote-access tools, log analysis and direct communication with laboratory staff to troubleshoot and resolve technical issues. Your expertise will help maximise instrument uptime, reduce the need for on-site visits and ensure laboratories can maintain fast, accurate diagnostic services for patients.

This role is ideal for an engineer who enjoys problem-solving, communicating clearly and working in a fast-paced setting where reliability directly impacts patient care.

Key Responsibilities:

Provide first-line remote support for diagnostic instruments.
Diagnose and resolve issues using tools such as RDP, VNC and augmented reality guidance.
Guide and train users on correct usage, maintenance and safety procedures.
Support customers via phone, video and remote-assistance sessions.
Escalate unresolved cases to field service or technical specialists.
Identify required parts for field visits when needed.
Record all actions and troubleshooting steps within MS Dynamics.

Service Quality & Repair Efficiency

Use instrument data proactively to prevent downtime.
Consolidate calls to ensure efficient service delivery.
Work to KPIs including First Time Phone Fix, First Visit Fix, response times and customer satisfaction.
Provide effective support within agreed SLAs.

Customer & Team Communication

Build strong relationships and act as a trusted technical partner.
Keep users fully informed of case status and follow-up actions.
Highlight recurring issues, potential upgrades or sales opportunities.
Provide reports on service performance and technical trends.
Escalate serious service risks immediately.

Administration & Compliance

Log all service calls, updates and parts usage accurately.
Maintain detailed device service histories.
Create and update troubleshooting guides and knowledge articles.
Ensure regulatory compliance (IVDR, ISO27001, ISO9001, Cyber Essentials).
Stay up to date with cyber-security best practice and mandatory company training.

Essential Qualifications & Experience

City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar.
Minimum 2 years’ experience in technical support or field service.
Strong electromechanical and IT troubleshooting skills.
Experience working to KPIs.
Ability to explain complex technical concepts clearly.
Excellent problem-solving and multitasking abilities.
Ability to read technical diagrams and interpret analytical data.
Commitment to outstanding customer service.

Desirable Qualifications & Experience

HNC/HND or equivalent in a related engineering discipline.
Previous experience in remote technical support.

Benefits include: Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.

Pay: £37,500.00 per year

Benefits:

Company pension
Gym membership
Life insurance
On-site gym
On-site parking
Private medical insurance

Work Location: In person

Quick apply

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