It helpdesk Work, Jobs in Whitwick, Lec (with Salaries)

IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Onsite Desktop Service Engineer
Xeretec Office Systems Ltd —Leicester
- £30,000 a year
- Weekend availability
- Maintenance
- Continuous improvement
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
1d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Helpdesk Administrator
Cornerstone facilities management LTD —Derby
- £13 an hour
- Full-time
- Continuous improvement
- Data entry
- Contracts
- Free parking
- Employee discount
Quick apply
9d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
FM Administrator
BAM UK & Ireland —Derby
- Word processing
- Computer literacy
- Databases
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
8d
Facilities Helpdesk Administrator
ISS Facility Services —Birmingham
- Computer literacy
- Continuous improvement
- Quality control
Quick apply
4d
Software Support I
Haemonetics Corp. —Coventry
- Full-time
- Hybrid work
- English
- Databases
- Analysis skills
10d
Critical Incidents Co-Ordinator
ISS Facility Services —Marston Green
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
Premises Manager
Open Thinking Partnership —Hinckley
- £35,451 - £39,165 a year
- Full-time
- Maintenance
- Supervising experience
- In-person
Quick apply
11d
Building Experience Coordinator
JIK-Integral UK Limited —Birmingham
- Full-time
- Organisational skills
- Front desk
- In-person
Quick apply
7d
Financial Controller
Chilled Pubs —Quarndon
- £50,000 - £60,000 a year
- Full-time
- Manufacturing
Quick apply
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Electrical Test Engineer
Compliance Group Electrical Ltd —Leicester
- Overtime
- Employee discount
Quick apply
14d
Multi-Skilled Maintenance Engineer (Groundworks)
KSD Support Services Ltd —Nottingham
- Up to £18 an hour
- Overtime
- Carpentry
- Microsoft Word
- Computer literacy
- Annual leave
Quick apply
4d
Senior Cost Manager
Gleeds —Nottingham
- Weekend availability
- IT
- Communication skills
- Time management
- Employee assistance programme
11d
Site Technician/Caretaker
BAM UK & Ireland —Birmingham
- £13.50 an hour
- Computer literacy
- Computer skills
- Communication skills

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IT Service Desk Engineer

Your IT Department Ltd
Eastwood

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Company events
Sick pay
On-site parking

Qualifications

Technical troubleshooting
ConnectWise
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Exchange
VoIP
CompTIA Network+
Mentoring
Computer networking
Customer support
Customer interaction
Communication skills
PowerShell scripting
PowerShell
Active Directory
CompTIA A+
Intune
Help desk
Identity & access management

Full job description

About Us

We’re Your IT Department, and we don’t believe tech should be complicated, confusing, or dull. Our job is to make IT straightforward, approachable, and genuinely useful — so our clients can crack on with running their businesses.

We’re big on service, big on relationships, and yes, we even like to have a laugh while we’re at it. If you want to join a team where your ideas matter, your growth is taken seriously, and your work has a real impact, you’ll feel right at home.

Why Join Your IT Department?

Our culture is built on five core values:

Working as a team — we succeed together, share knowledge, and lift each other up
Committed to growth — yours, ours, and our clients’
Respect — for each other, our clients, and the work we do
Customer focused — every decision starts with “what’s best for the client?”
Fun — we enjoy what we do, and it shows

In practice, that means:

People-first culture: Integrity, teamwork, and a genuine passion for helping others
Room to grow: Training, development, and clear career progression tied to your certifications and competence
Work-life balance: Hybrid working, 21 days holiday + bank holidays, and a genuine focus on wellbeing
Recognition: Your successes are noticed, your ideas are welcomed
A team that gets on: Regular socials, charity events, and a supportive, down-to-earth bunch of people

The Role

As a Service Desk Engineer, you’ll be the first point of contact for our clients — taking ownership of incidents and service requests from initial triage through to resolution. You’ll work across a broad Microsoft-heavy stack (Microsoft 365, Azure/Entra ID, Intune, Windows 11, on-prem AD) alongside RMM tools, ConnectWise, IT Glue, and VoIP platforms (3CX, NTA).

This isn’t a “tiered” role where you’re pigeon-holed. We’ve built a competency-based framework: your salary progression reflects your experience, certifications, and demonstrated competence across the full spectrum of service desk responsibilities — from core ticket handling through to advanced troubleshooting, scripting, and security awareness.

You’ll work closely with the Head of Service Delivery/Team Lead towards personal and team KPIs, act as an escalation point for junior colleagues, mentor team members, and contribute to our knowledge base. The role is predominantly office-based with occasional opportunities to support Field and Project Engineers. You may be requested to attend client sites on occasion.

What You’ll Do

Log, triage, and resolve tickets across telephone, email, live chat, and ConnectWise — aiming for high first-time fix rates
Support Microsoft 365: Exchange, Teams, licensing, Conditional Access, MFA, Intune enrolment/compliance
Manage identities across on-prem Active Directory and Azure AD/Entra ID
Troubleshoot Windows 11, macOS basics, Group Policy, and RMM-monitored endpoints
Handle networking basics: DNS/DHCP, VPN, Wi-Fi, external DNS records, WatchGuard firewall queries
Work with security tools: Heimdal AV/patching/email filtering, backup awareness (Axcient/Acronis/Altaro), endpoint security (Heimdal EDR/Defender)
Support VoIP: 3CX/NTA call routing, Jola Mobile Manager awareness
Script with PowerShell, explore Rewst automation workflows, run basic SQL queries
Keep documentation sharp in ConnectWise, IT Glue, and Thread
Mentor junior engineers — working as a team and being committed to growth are our core values
Contribute to SOPs and knowledge base articles
Proactively spot opportunities to improve clients’ systems and networks

What We’re Looking For Essential (GATE Requirements)

CompTIA A+ (or equivalent experience) — GATE requirement
X2 Microsoft (AB-900, AZ-900, AI-900, SC-900) (or equivalent) — GATE requirement
2+ years in a service desk or IT support role
Excellent written and verbal communication — professional, customer-focused manner
Strong troubleshooting methodology and analytical thinking
Ability to prioritise and manage a varied workload under SLA pressure

Desirable

CompTIA Network+
3CX Certified Engineer
Experience with ConnectWise, IT Glue, Thread, or similar PSA/documentation tools
Experience with RMM tools (Heimdal, N-able, ConnectWise Automate, etc.)
Active pursuit of MD-102, AZ-800, or equivalent Microsoft certifications
PowerShell scripting awareness
macOS support experience

What You’ll Get

Salary: up to £35,000 with transparent progression tied to certifications and competence
Fully funded certifications: Microsoft, CompTIA, WatchGuard, 3CX, and more
Structured internal training: NTA, HelpDesk Habits, Thread, IT Glue, RMM, Cyber Security, vendor tracks
21 days annual leave + bank holidays
Pension scheme with employer contribution
Hybrid working (predominantly office-based with flexibility)
Regular 1:1s with your Service Desk Manager for career development
Mentorship opportunities — both as mentee and mentor
Team events, socials, charity days and wellbeing initiatives
Free on-site parking at our Nottingham office
Bupa/Spark (Health and Wellbeing Services)

Ready to Apply?

If you’re looking for a role where you can develop your technical career, make a genuine difference to clients and colleagues, and be part of a team that actually enjoys working together — we’d love to hear from you.

Apply today and become part of the Your IT team.

Pay: Up to £35,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
On-site parking
Sick pay

Work Location: Hybrid remote in Eastwood (Nottinghamshire, East Midlands Region)

Quick apply

Refine Your Search

it helpdesk jobs in whitwick, lec

IT Service Desk Engineer

IT Helpdesk Technician

Onsite Desktop Service Engineer

2nd Line Help/Service desk Engineer

Helpdesk Administrator

L4 Network Engineer Apprentice

FM Administrator

Senior IT Support Engineer – 3rd Line

Facilities Helpdesk Administrator

Software Support I

Critical Incidents Co-Ordinator

Premises Manager

Building Experience Coordinator

Financial Controller

Doors engineer, Technical support

Electrical Test Engineer

Multi-Skilled Maintenance Engineer (Groundworks)

Senior Cost Manager

Site Technician/Caretaker

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