IPM Facilities is a growing leader in commercial property and grounds maintenance, driven by a dynamic team of specialists. We are committed to creating inspiring environments, fostering staff development, and building lasting client partnerships. Alongside maintenance contracts, we offer 24/7 support through our responsive service desk, collaborating with operations managers and suppliers to ensure exceptional service.
As part of our expansion, we are seeking an experienced Operations Manager to join our Head Office in Bordon. In this role, you will manage a portfolio of high-profile clients across multiple sites, including business and retail parks. Your responsibilities include overseeing property maintenance services, optimising resources, and driving continuous improvement to meet client expectations and regulatory standards.
A key part of this role will be achieving and exceeding set monthly financial targets as well as managing subcontractors to deliver high-quality work within deadlines and budgets, maintaining strict health and safety standards. Your leadership will ensure safe, operational, and visually impeccable properties, strengthen client relationships, and achieve business goals.
Your main responsibilities will include, but are not limited to:
- Oversee daily operations and work programs within your portfolio, ensuring progress aligns with schedules, client expectations, and targeted outcomes.
- Collaborate with teams, including helpdesk and accounts, to ensure seamless communication and service delivery to clients.
- Hold regular progress meetings with subcontractors and internal teams to review work status, resolve issues, and drive continuous improvement.
- Manage assigned client portfolios by building and maintaining strong relationships through regular meetings, updates on maintenance progress, and identifying opportunities to develop new client connections.
- Monitor income and financial targets monthly with each client to ensure progress aligns with achieving sustainable relationships.
- Monitor and manage contract expenditure, income, and financial targets to ensure sustainability and client satisfaction.
- Assist in pricing contract add-ons, extra works, and new bids to support business growth.
- Support the preparation of quotes, tenders, contracts, and sales agreements, contributing to strategies that maximise revenue.
- Manage and coordinate subcontractors and direct employees, ensuring high-quality work, adherence to schedules, and compliance with Health and Safety regulations.
Role Requirements
- A proven record of negotiation and sales delivery.
- Proven knowledge and a minimum of 2 years’ experience in operational management within commercial property maintenance, including a strong proficiency in budgetary and financial management.
- Excellent IT skills, including proficiency in Excel and Word.
- Ability to communicate and collaborate effectively with customers, employees, and subcontractors at all levels.
- A high level of focus on service delivery standards, ensuring the achievement of targeted results.
- A sound appreciation of modern business processes, with a commitment to best practices, innovation, and continuous improvement.
- Demonstrated capability as a negotiator, with the ability to manage an efficient and transparent diary for effective time management.
- Hold a full clean drivers licence.
What you’ll receive in return:
- 23 days holiday per annum, plus 8 bank holidays (pro rata, contractual)
- 4 extra wellness days per year (After Probation)
- Bonus Scheme (After probation)
- Group Life Assurance Benefit Scheme
- Auto Enrolment Pension
- Real Living Wage Employer
IPM Facilities Ltd is an equal opportunities employer and is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
To ensure we do not create any barriers in our selection process, and to help us implement our equal opportunities policy effectively, if you have a disability or impairment (including autism), please make us aware if you would you like us to provide any reasonable adjustments for the recruitment process. Please note you will need to let us know what adjustments are needed or provide any reports before your interview/assessment.
Job Types: Full-time, Permanent
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
Work Location: Hybrid remote in Bordon
