Agent customer liaison Work, Jobs in Windlesham, Sry (with Salaries)

Office Agent - Customer Liaison
Worldwide Flight Services —Gatwick Airport
- £32,865.92 - £40,829.22 a year
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
4d
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Croydon
- Full-time
- Customer service
- English
- Administrative experience
Structures Examiner
BES Group —Guildford
- £40,000 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Wellbeing and Engagement Officer
Study Group —Guildford
- £26,520 a year
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
Quick apply
2d
Receptionist/ Administrative Assistant
University College London —London
- £31,904 - £35,575 a year
- Full-time
- Microsoft Outlook
- Doctoral degree
- Customer service
- Annual leave
11d
Operations Assistant
JLL —Croydon
- Customer service
- Microsoft Office
- Organisational skills
OCC Officer
Magma Aviation —Gatwick Airport
- Full-time
- Communication skills
Client Projects Manager
JLL —Croydon
- Microsoft Powerpoint
- Administrative experience
- Project management
Field Operations Supervisor
UPS —London
- Full-time
- Quality control
- Time management
SERVICE DESK LEAD L2(CONTRACT)
Wipro Limited —Reading
Client Projects Manager
NAA-Jones Lang LaSalle Resources —Croydon
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Project management
Quick apply
Deputy Groups & Distribution Manager
LW Theatres Group Limited —London
- From £46,000 a year
- Full-time
- Management
- Sales
- APIs
Quick apply
6d

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Office Agent - Customer Liaison

Worldwide Flight Services -
Gatwick Airport

Quick apply

Job details

Permanent | Full-time
£32,865.92 - £40,829.22 a year
4 days ago

Qualifications

Customer service
Logistics
English
Administrative experience
Organisational skills
IT
Communication skills

Full job description

Description

Do you have knowledge or experience in the freight and cargo business?

Do you have excellent administrative support skills with high levels of attention to detail?

Do you have the ability to coordinate logistics operations, deliver exceptional customer service and maintain reliability and hard work to ensure the efficient and timely movement of goods is conducted with a commitment to safety and security requirements as required by the CAA with integrity?

Do you prioritize putting the customer first in all aspects of your work?

If so, then we have an exciting opportunity for you to join our Office Agent Team at London Gatwick. As a member of the team, you will play a crucial role in our Air Cargo Warehouse operations, where you will be responsible for providing essential administrative support diligently and timeously for all freight and cargo movement while adhering to strict security and safety regulations.

Applying for this position means you are ready to take the next step in your career and contribute to a dynamic and fast-paced environment and become part of our dedicated team at the forefront of the cargo industry.

Your main responsibilities on a day to day basis will be:-

Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process.
Serve as the primary liaison between customers and cargo operations.
Respond promptly to customer inquiries via phone, email, and in person.
Provide accurate information regarding shipments, schedules, and documentation.
Handle complaints and resolve issues efficiently and professionally.
Process inbound and outbound flights and coordinate with carriers, managing the driver’s reception, warehouse and parties involved in the transportation chain to schedule pickups, deliveries, and shipments.
Track shipments in transit and provide updates to customers as needed.
Ensure all documentation and recordkeeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies.
Capture data entries into WFS and other airlines computer systems.
Resolve any service issues that may arise during the shipping process via telephone or email.
Build relationships and liaise with customer airlines and their customers.

To be successful in this role you will need:-

Excellent command of the English language in both written and verbal communication to effectively communicate with all parties concerned.
Customer Service experience is key to this role.
Attention to detail when providing administrative support with strong organisational skills.
Basic IT skills required to capture relevant information into the various airlines dedicated computer systems.
Multi-tasking ability and the need to remain calm under pressure and to work against tight deadlines.
Air Cargo knowledge is desirable to understand the industry requirements.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

Always look out for our own and each other's safety.
Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
Comply with all relevant safety regulations and standards at all times.
Learn from mistakes and share that learning.

Customer Focus

Delight customers by actively anticipating their needs, concerns and preferences.
Offer alternative "yes" solutions to "no" situations.
Deliver service excellence and always aim to exceed customer expectations.

Respect

Appreciate everyone's background, cultural values and opinions at all times.
Actively listen and understand other's intent and point of view, especially during disagreements.
Build trusting relationships, demonstrate empathy and care for others.

Excellence

Always do the right thing. Do it right the first time.
Demonstrate extreme ownership: See it, Own it, Solve it.
Adopt a growth mindset: keep learning, stay agile, be resilient.
Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

Prioritise SATS Group's interests over one's own and department needs.
Proactively share resources, ideas and information constructively.
Build on each other's strengths and ideas to achieve win-win outcomes.

About Worldwide Flight Services

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.

Pay: £32,865.92-£40,829.22 per year

Quick apply

Refine Your Search

agent customer liaison jobs in windlesham, sry

Office Agent - Customer Liaison

Delivery Station Liaison Agent

Structures Examiner

Wellbeing and Engagement Officer

Receptionist/ Administrative Assistant

Operations Assistant

OCC Officer

Client Projects Manager

Field Operations Supervisor

SERVICE DESK LEAD L2(CONTRACT)

Client Projects Manager

Deputy Groups & Distribution Manager

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Description

Your main responsibilities on a day to day basis will be:-

To be successful in this role you will need:-

Our Values

About Worldwide Flight Services

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