3rd line support Work, Jobs in Wishaw, Nlk (with Salaries)

3rd Line Senior Support Consultant
RM Education Limited —Bellshill
- Hybrid work
- Google Suite
- Mentoring
- SharePoint
- Annual leave
3rd Line Support Analyst
DataVita —High Blantyre
- Communication skills
- Annual leave
Quick apply
Family Wellbeing Worker - NHS Service
includem —Glasgow
- From £29,166 a year
- Part-time
- Experience working with children
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Shift Manager - Coatbridge
Oak Furnitureland —Coatbridge
- £30,000 a year
- Full-time
- Continuous improvement
- Training & development
- Time management
- Free parking
- Employee assistance programme
Senior Group IT Business Support Partner
Finsbury Food Group —Hamilton
- Full-time
- Analysis skills
- Bakery
- Travel
- Employee assistance programme
- Employee discount
Quick apply
1st Line Support Analyst
DataVita —High Blantyre
- Computer networking
- Communication skills
- Annual leave
Quick apply
11d
Quality Advisor
M Group —Bellshill
- Communication skills
- Annual leave
- Employee assistance programme
Project SHEQ Advisor
M Group —Bellshill
- Overtime
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
8h
Team Leader- Nightshift
The Richmond Fellowship Scotland —Glasgow
- £34,649 - £36,822 a year
- Supervising experience
- Mentoring
- Communication skills
Technical Specialist (Virtual Desktop)
Sky —Livingston
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- In-person
- Employee discount
9d
Identity Technical Specialist
M&G plc —Stirling
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
Information Management Practitioner
BAE Systems —Glasgow
- Up to £39,200 a year
- Hybrid work
- Organisational skills
- SharePoint
1d
Shared Services Operations Lead (Finance)
Aggreko —Glasgow
- Full-time
- Hybrid work
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Excellence and Equity Lead - Early Years Team Leader - Temporary
South Lanarkshire Council —South Lanarkshire
- £20.66 - £21.25 an hour
- Full-time
- Experience working with children
- Team management
- Annual leave
- Employee assistance programme
1d
Infrastructure Engineer
NHS Scotland —Bothwell
- £34,544 - £43,039 a year
- Overtime
- Annual leave
- Sick pay
2d
LV Engineering Manager
M Group —Grangemouth
- Overtime
- Engineering
- Team management
- Electrical Engineering
- Annual leave
- Employee assistance programme
Excellence and Equity Lead - Early Years Team Leader
South Lanarkshire Council —South Lanarkshire
- £20.66 - £21.25 an hour
- Full-time
- Experience working with children
- Team management
- Annual leave
- Employee assistance programme
1d
EDUC G2 5388 -Excellence and Equity Lead - Early Years Team Leader - Temporary (600880) - 5388
South Lanarkshire —Hamilton
- £20.66 - £21.25 an hour
- Temporary
- Experience working with children
- Team management
- Annual leave
- Employee assistance programme
1d
EDUC G2 5387 - Excellence and Equity Lead - Early Years Team Leader (600880) - 5387
South Lanarkshire —Hamilton
- £20.66 - £21.25 an hour
- Monday to Friday
- Experience working with children
- Team management
- Annual leave
- Employee assistance programme
1d
Managing Quantity Surveyor
M Group —Lanarkshire
- Microsoft Powerpoint
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme

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3rd line support jobs near wishaw, nlk

3rd Line Senior Support Consultant

RM Education Limited -
Bellshill

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Technical troubleshooting
Scripting and automation in system administration
Google Suite
Cloud infrastructure
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
Internal department liaison
Technical support
Service restoration
Mentoring
SharePoint
Technical writing
Major incident coordination
Multidisciplinary collaboration
Root cause analysis
PowerShell scripting
PowerShell
Active Directory
Identity & access management

Full job description

Overview:

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

RM Technology has shaped future generations for over fifty years by implementing innovative technology solutions in schools and colleges. Founded in 1973, we’re a trusted Edtech partner, transforming teaching environments to be more productive, resilient, and sustainable.

Our committed team pioneer, collaborate, and continually push the bar on products and services in the EdTech space.

Visit us here to find out more: www.rm.com/education

We are seeking a highly skilled 3rd Line Senior Support Consultant to own the technical resolution of complex, business-critical incidents. In this role, you will diagnose and resolve deep systemic infrastructure anomalies, automate recurring fixes, and elevate the technical capabilities of our broader support team. Working directly with the Operations Manager, you will support or large enterprise customer, manage third-party suppliers, and collaborate with internal RM teams to ensure all issues are resolved swiftly within contractual Service Level Agreements (SLAs).

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

Responsibilities:

Core Responsibilities

Advanced Escalation Management: Serve as the final technical authority (Tier 3+) for complex cloud infrastructure, identity, and networking issues.
Incident & Outage Response: Lead high-severity incident response efforts, executing root-cause analysis (RCA) and implementing durable fixes to prevent recurrence.
Automation & Optimization: Build scripts to automate routine checks, reduce support toil, and monitor platform health. [
Cross-Functional Collaboration: Partner closely with Operations Manager to provide transparent updates during critical events.
Mentorship & Documentation: Coach junior engineers to raise the technical bar, while authoring comprehensive runbooks, Standard Operating Procedures (SOPs), and knowledge base articles.
SLA & Compliance Management: Drive strict adherence to contractual SLAs, ensuring issues are tracked, updated, and closed efficiently.
Vendor & Third-Party Liaison: Act as the primary technical interface with external suppliers, driving accountability and speed during shared incident investigations.

Experience:

Technical Requirements

Advanced Escalations: Resolve high-priority, deep-level technical issues spanning cloud environments.
Ecosystem Administration: Configure, deploy, and maintain Microsoft 365 services (Teams, SharePoint, OneDrive) and Microsoft Azure infrastructure. Experience in managing and scripting in Google workspace.
Identity & Access Control: Manage enterprise identity architectures using Microsoft Entra ID, conditional access policies, and Active Directory.
Security & Compliance: Implement threat protection layers via Trend Micro.
Automation & Scripting: Write and maintain advanced PowerShell scripts and Microsoft Graph API queries to automate routine operational tasks.
Mentorship & Training: Provide guidance, technical oversight, and continuous coaching to Tier 1 and Tier 2 support staff.

What’s in it for you?

At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [email protected].

Unfortunately, we are unable to offer visa sponsorship for this role.

Apply Now

Refine Your Search

3rd line support jobs in wishaw, nlk

3rd Line Senior Support Consultant

3rd Line Support Analyst

Family Wellbeing Worker - NHS Service

Shift Manager - Coatbridge

Senior Group IT Business Support Partner

1st Line Support Analyst

Quality Advisor

Project SHEQ Advisor

Team Leader- Nightshift

Technical Specialist (Virtual Desktop)

Identity Technical Specialist

Information Management Practitioner

Shared Services Operations Lead (Finance)

Excellence and Equity Lead - Early Years Team Leader - Temporary

Infrastructure Engineer

LV Engineering Manager

Excellence and Equity Lead - Early Years Team Leader

EDUC G2 5388 -Excellence and Equity Lead - Early Years Team Leader - Temporary (600880) - 5388

EDUC G2 5387 - Excellence and Equity Lead - Early Years Team Leader (600880) - 5387

Managing Quantity Surveyor

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