Assistant head housekeeper Work, Jobs in Witchford, Cam (with Salaries)

Assistant Head Housekeeper
Atlas Hotels —Cambridge
- £15.25 an hour
- Hotel
- Team management
- Training & development
- Employee discount
- Referral programme
Quick apply
10d

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Assistant Head Housekeeper

Atlas Hotels -
Cambridge

Quick apply

Job details

Permanent
£15.25 an hour
10 days ago

Benefits

Discounted or free food
Company pension
Employee discount
Referral programme

Qualifications

Guest relations
Hospitality venue cleaning or grounds maintenance
Complaint handling
Performance management
Housekeeping coordination
Hotel housekeeping department experience
Team management
Training & development
Rota coordination

Full job description

Hours: 40 hours across 5 days per week

Salary: £15.25 per hour

Atlas Hotels is hiring a Assistant Head Housekeeper right now at the Holiday Inn Express Cambridge .

Benefits include:

Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
A bonus cash payment every year from 2 years' of service as a 'thank you' for staying with Atlas Hotels
Holiday allowance which increases with length of service
Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
Monthly cash rewards through our reward and recognition platform
HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
Access to HSF Perkbox which provides deals and discounts from the biggest brands
Online GP service, access to free counselling and wellness support with a 24 hour helpline
Auto-enrolment pension scheme through The People's Pension
Employee referral programme paying out £250 for every great person you refer to us that passes their probation
Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
Free/discounted food when on shift

So what does a Assistant Head Housekeeper do?

Employee

Lead and organise the Housekeeping team are in the right place at the right time, to enable a great experience to our guests
Supervise, guide and motivate Housekeeping Assistants and Supervisors on the job
Understand and role model the Atlas Values and associated behaviours
Nurture a learning culture, coaching and developing others to success and managing underperformance appropriately
Communicate effectively, ensuring that Housekeeping Assistants and Supervisors are aware of information that will affect their shift as well as Atlas updates and priorities
Undertake effective job check ins with Housekeeping Assistants and Supervisors
Support the Head Housekeeper in ensuring that all new employees receive a warm ‘Atlas welcome’ and thorough induction
Understand HR procedures and raise conduct and other such concerns to the HOM/ Hotel Manager

Guest Experience

Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively, achieving KPIs as required.
Deliver a great guest experience through providing a high standard of cleaning throughout the hotel.
Deliver a great guest experience through ensuring the housekeeping operation/team runs smoothly and effectively
Monitor and supervise the work of the housekeeping team as and when required, in absence of the Head Housekeeper
Assist in overseeing housekeeping operations including room cleaning, room checks, public areas and storage management
Take responsibility for the effective rostering of housekeeping staff
Communicate the daily tasks and priorities to Housekeeping Assistants at the request of the Head Housekeeper and in line with Company processes
Live and breathe our values of Be Guest Focused, Work Together, Show Commitment and Strive for Quality
Be an active and effective team member, working together to achieve hotel goals
Monitoring any issues with rooms to other members of the team (e.g. Maintenance) as soon as possible, escalating on behalf of the team as necessary
Ensuring the Housekeeping team receive full training for their roles and managing any issues through coaching and performance management
Maintaining cleanliness, hygiene and Atlas standards in both public and private areas, taking pride in the hotel and its team
Effectively manage complaints using our ‘service recovery’ principles
Understand and have a good knowledge of the products and services available at the hotel
Understand guest satisfaction scores and maintain a good knowledge of hotel areas of focus
Demonstrate good local knowledge and proactively provide this to guests when required
Maintain compliance standards
Positively represent the Atlas brand
Take accountability for own development, career progression and growth in role
Understand budget targets and work within these to manage staffing costs

What experience do I need?

Previous experience of working in Housekeeping roles, ideally in a supervisory position

Previous people management experience

So why not? Click ‘apply’ now to become our Head Housekeeper and enter into a World of Opportunity

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at [email protected] to discuss any access or information requirements, or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.

#IND123

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