User support engineer Work, Jobs in Witchford, Cam (with Salaries)

ICT User Support Engineer
Bedfordshire Fire and Rescue Service —Cambourne
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Military
- Microsoft Office
- Free parking
- Flexitime
Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- IT
- Communication skills
3d
Network Engineering Lead
Anglian Water Services Ltd —Huntingdon
- From £64,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- AWS
- Work from home
10d
Assistant Highways Engineer
M Group —Huntingdon
- AutoCAD
- Computer literacy
- Construction experience
- Annual leave
- Employee assistance programme
IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave
AV Onsite Service Technician (Cambridge)
Snelling Business Systems —Cambridge
- Up to £35,000 a year
- Weekend availability
- Up to 50% travel
- Schematics
- Engineering
- Annual leave
- Life insurance
Quick apply
14d
IT Infrastructure Technician
Unity Schools Partnership —Haverhill
- £30,024 - £33,699 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
Human Factors Engineer
Sandoz —Cambridge
- Full-time
- Engineering
- English
- Bachelor's degree
- Annual leave
Software Engineer - Java
Worldpay (UK) Limited —Cambridge
- Azure
- Oracle
- Java
Quick apply
Staff Private Cloud Engineer
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
- DevOps
- APIs
- Linux
Staff AI Platform Engineer
Altos Labs —Cambridge
- £97,300 - £128,000 a year
- Computer Science
- Master's degree
- AWS
Senior Project Manager (Defence Infrastructure)
AECOM —Cambridge
- Full-time
- Hybrid work
- Project management
- No degree
- Organisational skills
Senior Software Engineer, Foundry
Redgate —Cambridge
- £55,000 - £80,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Master's degree
- Machine learning
- Annual leave
Principal, Cloud Software Engineer
Jazz Pharmaceuticals —Cambridge
- Remote
- Computer Science
- Engineering
- Java
- Annual leave
4d
Scientific Data Engineer
BIOVIA —Cambridge
- Doctoral degree
- CAD
- Data analysis skills
Senior Private Cloud Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- DevOps
- APIs
- Linux
Hardware Security Engineer - Consultant
Awerian —Cambridge
- Full-time
- Bachelor's degree
- Machine learning
- In-person
- Life insurance
Quick apply
11d
EV Charging Engineer
Yunex Traffic —Cambridge
- Full-time
- IT
Operational Technology Network Engineer
Anglian Water Services Ltd —Huntingdon
- £45,000 a year
- Full-time
- Azure
- Management
- AWS
- Annual leave
- Employee assistance programme
4d
Machine Learning Senior Software Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- English
- C++
- Machine learning

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ICT User Support Engineer

Bedfordshire Fire and Rescue Service -
Cambourne

Apply Now

Job details

Full-time
£35,412 - £38,220 a year

Benefits

Free parking
Flexitime
Company pension
Flexible schedule
On-site parking

Qualifications

Driving Licence
Customer service
Military
Microsoft Exchange
Microsoft Office
Organisational skills
Active Directory

Full job description

Salary

£35,412 per annum rising to £38,220 per annum

Contractual hours

Basis

Full time

Package

37 hours per week, Hybrid Working, Flexitime scheme, Local Government Pension Scheme (LGPS), Holiday allowance of 25 days (plus public holidays) on joining.

Job category/type

Information Technology

Date posted

10/07/2026

Job reference

REQ000417

Frequent travel to our offices in Bedfordshire and Cambridgeshire

We are looking for an experienced ICT User Support Engineer who will be providing a customer focused 1st and 2nd line ICT support service to users across Bedfordshire and Cambridgeshire Fire and Rescue Services.

In this role you will be working as part of the ICT User Support Team and will be logging and managing calls to successful resolution, keeping users informed throughout the process and visiting users to resolve issues as and when required.

Key Responsibilities:

Proactively manage calls, prioritising tasks to meet Service Level Agreements (SLAs).
Provide technical support for Microsoft Office, Exchange, and Active Directory.
Allocate and escalate calls to internal and external support groups.
Undertake the installation, testing, upgrading, control and management of all configuration items of the ICT user infrastructure including laptops, tablets, phones, etc.
Maintain accurate documentation and asset registers.

You will have:

BETC level 2 qualification in ICT or equivalent working experience.
In-depth experience working on a Service Desk, handling telephone calls, assigning and escalating calls to internal and external support providers, and managing calls with 3rd party support agencies through to resolution.
In depth experience of installing, managing, maintaining and upgrading all aspects of the end user infrastructure including end user delivery technologies, end user devices, security and Microsoft 365 desktop products.
In depth experience of delivering ICT user infrastructure support in a multiple site environment.
In depth experience of supporting user administration in MS Exchange and Active Directory.
Excellent customer service skills with a proactive, customer focussed approach to support and find solutions.
Strong organisational skills and the ability to work independently to meet deadlines, with the ability to work unsupervised.
Ability to work methodically and logically to coordinate and plan workloads, adapt to changing priorities, and meet Service Level Agreement targets.
Current full driving licence with no pending issues.

For more details on the essential criteria required for the role, please see the attached job description and person specification.

Why work with us

We recognise that you are looking for more than just a career. A few of our benefits include:

Hybrid working patterns
Flexi-time scheme including flexible start and finish times, variable lunch breaks and flexi-leave days
Local Government Pension Scheme
Holiday allowance of 25 days* (plus public holidays) on joining; increasing to 30 days* after 5 years' service and 32 days after 10 years' service (*pro rata if part time or irregular working pattern)
Free onsite parking
Instant access to ‘Lifestyle Savings’ platform includes a range of discount cards from well-known and independent retailers
Eligible to sign up to ‘Blue Light Card’ with access to thousands of amazing discounts online and on the high street.

Next steps

If this role is of interest, please visit our website https://www.bedsfire.gov.uk/careers/search for further information and to make a formal application. We ask that you include your full career history and reference your skills and experience in line with the job description and person specification within your application and supporting statement.

Closing date: Sunday 26 July 2026

The interview / selection process will take place week commencing 10 August 2026.

In this role, you will participate in our extended hours IT support service on a rota basis (additional allowance will be paid).

This post will be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) (England and Wales) Order 2023. Therefore, applicants are not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act.

The appointment will be made subject to satisfactory pre-employment clearances, including an enhanced Disclosure and Barring Service (DBS) clearance at the level required for the role.

Bedfordshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safer recruitment, and to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.

Bedfordshire Fire and Rescue Service is an equal opportunities employer that welcomes applications from all sections of the community.

As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. Reasonable adjustments are available throughout the recruitment process.

As part of our commitment to the Armed Forces Covenant, we encourage applications from those who have served, are serving, or are part of a military family. Your skills and experience are valued here.

Internal BFRS staff only – Internal applicants who meet the essential criteria and are at risk of redundancy, or who are under notice as a result of Service redesign, will be given priority consideration in accordance with Service policy.

Apply Now

Refine Your Search

user support engineer jobs in witchford, cam

ICT User Support Engineer

Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624

Network Engineering Lead

Assistant Highways Engineer

IT Workplace Specialist

AV Onsite Service Technician (Cambridge)

IT Infrastructure Technician

Human Factors Engineer

Software Engineer - Java

Staff Private Cloud Engineer

Staff AI Platform Engineer

Senior Project Manager (Defence Infrastructure)

Senior Software Engineer, Foundry

Principal, Cloud Software Engineer

Scientific Data Engineer

Senior Private Cloud Engineer

Hardware Security Engineer - Consultant

EV Charging Engineer

Operational Technology Network Engineer

Machine Learning Senior Software Engineer

I want to receive the latest job alerts for user support engineer in witchford, cam

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