The role:
- Responsible for the quality, safety, legality and authenticity of itsu [grocery] products and supplier performance.
- Responsible for driving the awareness of a food safety culture and ensuring it is always considered during decision making.
- Support the Technical team in maintaining AA Grade certification against the BRC Agents & Brokers standard.
About Us
itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class healthy food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
itsu [grocery], which this role falls under, takes the itsu brand into supermarkets, health food stores, online, wholesale and internationally with products such as crispy seaweed thins, frozen gyoza & bao, brilliant’broth, rice’noodles & miso’easy to name a few…
D&I Statement
itsu [grocery] is committed to building a diverse, equitable and inclusive organisation. We encourage applicants from a wide range of backgrounds to apply for all of our opportunities.
When applying for a role with us, please remove your: full name, name of University/School, address, email address and any photos of you on your CV and covering letter. non-anonymised CVs may not be reviewed.
Key Responsibilities:
- Works with the Category Technical Manager to approve and onboard new suppliers. Maintains the supplier management system ensuring certificates, questionnaires and specifications are completed and up to date at all times.
- Supports the Technical Executive with ongoing monitoring of product quality, safety and authenticity through routine surveillance testing (covering nutritionals, claim validation, micro, chemical and authenticity testing), shelf-life evaluation and organoleptic testing.
- Responsible for completing complaint and out of specification test result investigations for low and medium risk issues. Identifies the root cause and puts relevant corrective and preventative actions in place.
- Supports the Category Technical Manager on the technical elements of NPD and EPD projects ensuring the gate process is followed and testing completed on time for nutritionals, cooking instructions and shelf life. Attends production trials and first productions.
- Completes the product specifications for new products accurately and on time, ensuring that they capture product key product safety and quality information. Maintains specifications for existing products ensuring they are accurate and up to date.
- Reviews and approves legal labelling artwork for new and existing products and checks compliance with itsu [grocery] brand standards and the labelling regulations.
What We Offer
- Competitive salary
- Competitive bonus scheme
- 25 days holiday + bank holidays (two bank holidays are interchangeable for other religious holidays)
- Health insurance
- Company pension scheme
- Hybrid working (2 days wfh)
- Opportunity to work from abroad
- 50% employee discount in itsu shops
- Free itsu lunch
- Discounts at major retailers
- Salary sacrifice cycle and electric vehicle schemes
- A sizeable training budget to support your ongoing development
