1st line support Work, Jobs in Woolpit, Sfk (with Salaries)

1st/2nd Line IT Support Technician
Mercury Maynard —Colchester
- From £25,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
Quick apply
1h
2nd Line Support
CLR —Ipswich
- £28,000 - £40,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
9d
Deputy Shop Manager
RSPCA —Bury St. Edmunds
- £12.71 an hour
- Overtime
- Management
- Merchandising
- Supervising experience
- Free parking
Quick apply
Prisoner Escort and Driver
Serco Plc —Watton
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
IT Infrastructure Technician
Unity Schools Partnership —Haverhill
- £30,024 - £33,699 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
4d
Customer Service Coordinator - Part Time
PPG —Stowmarket
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
Sports Ministry Lead
River Church Ipswich —Ipswich
- Up to £29,250 a year
- English
- University
- Bachelor's degree
Vehicle Maintenance Technician
FedEx EU —Thetford
- £21.70 an hour
- Full-time
- Maintenance
- Driving
- Welding
- Free parking
- Employee assistance programme

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1st/2nd Line IT Support Technician
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1st/2nd Line IT Support Technician

Mercury Maynard
Colchester

Quick apply

Job details

Permanent | Full-time
From £25,000 a year
1 hour ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Visual Basic
Customer service
GCSE
Microsoft SQL Server
Microsoft Exchange
Windows
Technical support
Microsoft Office
SQL
Scripting
Computer networking
Organisational skills
Mac OS
Communication skills
PowerShell
Active Directory
CompTIA A+
MCTS
Intune
Help desk

Full job description

Please note - This role is office based in Ardleigh, Colchester - Remote working will not be considered.

As part of our resilient and collaborative team, you’ll play a key role in delivering exceptional IT support to our clients. At Mercury Maynard, we believe in making a positive impact and we value the unique skills each individual brings. Even if you’re not an exact match, we encourage you to apply!

Job Overview:

As a 1st/2nd Line IT Support Technician, you will provide essential technical support, ensuring smooth operation across various IT systems. You’ll handle first and second line support issues, troubleshoot problems and drive continuous service improvements. This role is based in Ardleigh, Colchester with occasional travel to client sites.

Key Responsibilities:

Provide 1st/2nd line support for IT systems via phone, email and ticketing system.
Troubleshoot and resolve Windows OS, Active Directory, Group Policy, Entra ID, Intune, Defender and Microsoft Cloud Services issues.
Manage mobile devices (Windows & Apple), meeting room equipment and desktop hardware/software installations.
Monitor customer networks using internal systems, escalating issues to 3rd line support when necessary.
Administer user accounts and access rights.
Create and maintain detailed support documentation.
Support users with Office 365 and other productivity tools.
Assist in IT infrastructure maintenance to ensure optimal performance, availability and data integrity.
Participate in team meetings and help improve IT services.
Assist with IT projects, including system upgrades and migrations.
Ensure compliance with IT security and data protection policies.
Support users both in-person and remotely.
Conduct system audits and maintain accurate documentation of IT assets.
Provide on-site support to clients when required.

About You:

Proven experience in a 1st Line Helpdesk Technician role. Ideally 2-3 years experience.
Proficiency in Windows 11, Office 365 and macOS support.
Familiarity with Active Directory, Microsoft Exchange and networking fundamentals.
Experience with PowerShell, VBScript and BAT scripting for automation tasks.
Knowledge of MS SQL queries.
Proficiency in Mac administration.
Strong communication skills to effectively engage with clients.
Excellent troubleshooting abilities and a proactive approach to problem-solving.
Strong planning organizational and interpersonal skills.
Ability to prioritize tasks and work independently or as part of a team.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Eligible to work in the UK and able to commute to Ardleigh.

Why Join Us:

At Mercury Maynard, we reward dedication and hard work.

As part of our team, you’ll enjoy:

- Salary starting from £25,000 per year

- Minimum of 20 days holiday, plus bank holidays

- Company events

- Free on-site parking

Are You Our Ideal Candidate?

If you’re passionate about IT, enjoy helping clients and thrive in a dynamic and supportive environment, we’d love to hear from you. Apply today to join a company that values your growth and success!

Benefits:

Company events
Company pension
Free parking
On-site parking

Pay: From £25,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Application question(s):

Why should we employee you?

Education:

GCSE or equivalent (preferred)

Experience:

Technical support: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in woolpit, sfk

1st/2nd Line IT Support Technician

2nd Line Support

Deputy Shop Manager

Prisoner Escort and Driver

IT Infrastructure Technician

Customer Service Coordinator - Part Time

Sports Ministry Lead

Vehicle Maintenance Technician

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