It support Work, Jobs in Woore, Shr (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Field Support Specialist
FOODHUB —Stoke-on-Trent
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
12d
Application Tester & Technical Support
Semantics 21 Ltd —Stafford
- £25,500 - £28,000 a year
- Full-time
- English
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
11d
Second Line IT Support Technician
Entanet —Telford
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Recruiting
- SharePoint
Quick apply
11d
Pick Up IT and Network Support Administrator
DPD Group UK —Stoke-on-Trent
- Up to £28,200 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Free parking
Quick apply
2h
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Employee assistance programme
Quick apply
IT Technician
Epson —Telford
- £27,495 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
Technical Support Advisor
Radius Limited —Crewe
- From £26,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Desk Based Service Manager
Entanet —Telford
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Quick apply
Infrastructure Support Officer
STAFFORD BOROUGH COUNCIL —Stafford
- £32,061 - £35,412 a year
- Full-time
- AWS
- No degree
- IT
- Free parking
- Annual leave
Quick apply
IT Service Desk Manager
Lookers —Stoke-on-Trent
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
14d
Apprentice IT Technician
SHREWSBURY SCHOOL —Shrewsbury
- Temporary
- Customer service
- In-person
- Communication skills
Quick apply
10d
IT Infrastructure Support Technician
BSW Group —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
6d
Development Support Engineer
RKW —Stoke-on-Trent
- £28,000 a year
- Weekend availability
- Computer literacy
- Maintenance
- Java
- Free parking
- Annual leave
5d
IT Infrastructure Specialist
Saur Europe —Stoke-on-Trent
- Hybrid work
- Maintenance
- No degree
- Travel
Quick apply
14d
Business Systems & Network Support Coordinator
Speedy Freight —Knutsford
- £35,000 a year
- Full-time
- In-person
Quick apply
12d
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
Quick apply
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Communication skills
Quick apply
Technical Support & Installation Engineer
Labfax Ltd —Telford
- £30,000 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
- Free parking
Quick apply
19h

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2nd Line Support Technician

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£26,000 - £28,900 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Technology infrastructure experience
ITIL Certification
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Network infrastructure
Continuous improvement
CompTIA Network+
Mentoring
Network support
SharePoint
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
CompTIA Security+
Communication skills
Help desk

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

it support jobs in woore, shr

2nd Line Support Technician

Field Support Specialist

Application Tester & Technical Support

Second Line IT Support Technician

Pick Up IT and Network Support Administrator

Technical Support (Telecoms) - 1st Line

IT Technician

Technical Support Advisor

Desk Based Service Manager

Junior IT Service Desk Representative (Apprentice)

Infrastructure Support Officer

IT Service Desk Manager

Apprentice IT Technician

IT Infrastructure Support Technician

Development Support Engineer

IT Infrastructure Specialist

Business Systems & Network Support Coordinator

IT Specialist

Service Coordinator (Helpdesk)

Technical Support & Installation Engineer

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