Up it and network support administrator Work, Jobs in Woore, Shr (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Operations Administrator
Benx —Stoke-on-Trent
- Up to £25,613 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Sick pay
Quick apply
Pick Up IT and Network Support Administrator
DPD Group UK —Stoke-on-Trent
- Up to £28,200 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Free parking
Quick apply
1d
IT Infrastructure Specialist
Saur Europe —Stoke-on-Trent
- Hybrid work
- Maintenance
- No degree
- Travel
Quick apply
Research Audit & Assurance Co-ordinator
Midlands Partnership University NHS Foundation Trust —Stafford
- £39,959 - £48,117 a year
- Part-time
- Free parking
- Annual leave
1d
Operations Manager – Shropshire Holiday Let Portfolio
Pass the Keys Shropshire —Shrewsbury
- £32,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Quality control
Quick apply
22h
Business Support Assistant
Midlands Partnership University NHS Foundation Trust —Stafford
- £25,760 - £27,476 a year
- Part-time
- Hybrid work
- Data entry
- Free parking
- Annual leave
7d
Apprentice Sales Administrator - Hybrid Working
TrustFord —Wilmslow
- Full-time
- Hybrid work
- Customer service
- Hotel
- Annual leave
- Employee discount
Teacher
Amberleigh Care —Telford
- £30,590 - £40,686 a year
- School
- Teaching
- Annual leave
Quick apply
Community Mental Health Practitioner (Nurse/OT/SW) Shropshire CRHT
Midlands Partnership University NHS Foundation Trust —Telford
- £39,959 - £48,117 a year
- Part-time
- Nursing
- Free parking
- Annual leave
7d

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2nd Line Support Technician
Converge Technology Solutions —Stafford
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts.
£26,000 - £28,900 a year

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up it and network support administrator jobs near woore, shr

2nd Line Support Technician

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£26,000 - £28,900 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Technology infrastructure experience
ITIL Certification
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Network infrastructure
Continuous improvement
CompTIA Network+
Mentoring
Network support
SharePoint
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
CompTIA Security+
Communication skills
Help desk

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

up it and network support administrator jobs in woore, shr

2nd Line Support Technician

Operations Administrator

Pick Up IT and Network Support Administrator

IT Infrastructure Specialist

Research Audit & Assurance Co-ordinator

Operations Manager – Shropshire Holiday Let Portfolio

Business Support Assistant

Apprentice Sales Administrator - Hybrid Working

Teacher

Community Mental Health Practitioner (Nurse/OT/SW) Shropshire CRHT

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