Resident liaison officer Work, Jobs in Wormleighton, War (with Salaries)

Resident Liaison Officer
Wates —Leamington Spa
- Communication skills
Senior Resident Liaison Officer
Wates —Leamington Spa
- Travel
- Annual leave
5d
Customer Liaison Officer
Fortem Solutions Ltd —Stratford-upon-Avon
- Full-time
- Negotiation
- Annual leave
- Life insurance
1d
Regional Projects Customer and Communications Liaison Officer
Kier Group —Northampton
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Travel
- Communication skills
- Flexible schedule
2d

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resident liaison officer jobs near wormleighton, war

Resident Liaison Officer

Wates -
Leamington Spa

Apply Now

Job details

Permanent

Benefits

Company pension
Private medical insurance
Car scheme

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Complaint handling
Tenant engagement
Customer interaction
Communication skills

Full job description

We're currently looking for an experienced Resident Liaison Officer to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across Warwickshire and surrounding areas.

This is a key role within our planned works team, focused on delivering a positive resident experience across energy efficiency upgrades and refurbishment programmes.

About the Role

As a Resident Liaison Officer, you will act as the main point of contact for residents throughout the delivery of SHDF works. You'll ensure residents are fully informed, supported, and reassured from initial engagement through to completion.

Working closely with site teams, you'll help maintain high levels of customer satisfaction while ensuring works are delivered smoothly and with minimal disruption.

Key Responsibilities

Act as the primary contact for residents throughout planned works programmes
Provide clear communication on works, timelines, and access requirements
Coordinate property access to ensure works can be delivered on programme
Support residents with queries, concerns, and complaints in a professional manner
Build strong relationships to maintain trust and positive engagement
Monitor and maintain high levels of resident satisfaction
Work closely with site teams and project managers to support delivery

About You

This role is ideal for someone who is confident, experienced, and passionate about delivering excellent customer service in a social housing environment.

Essential:

Proven experience as a Resident Liaison Officer within social housing planned works (ideally SHDF or similar programmes)
Full UK driving licence
Strong customer service and communication skills
Ability to manage challenging situations with empathy and professionalism
Highly organised with strong attention to detail

Desirable:

Experience working on decarbonisation / retrofit programmes (SHDF)
Knowledge of planned maintenance or refurbishment projects
Ability to engage with diverse communities and vulnerable residents

What's in it for You

Competitive salary and benefits package
Opportunity to work on high-profile SHDF / retrofit projects
Supportive and collaborative team environment
Chance to make a real difference to residents and communities

Apply Now

If you're an experienced RLO looking to join a growing team delivering impactful housing improvements, we'd love to hear from you.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

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resident liaison officer jobs in wormleighton, war

Resident Liaison Officer

Senior Resident Liaison Officer

Customer Liaison Officer

Regional Projects Customer and Communications Liaison Officer

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