Line service desk analyst Work, Jobs in Worsley, Gtm (with Salaries)

IT Service Desk Analyst
Network Plus —Salford
- £26,000 - £28,000 a year
- Customer service
- Communication skills
Quick apply
8d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
14d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
13d
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
3d
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
13d
Microsoft 365 Analyst
Stockport Homes Group —Stockport
- £34,434 - £39,152 a year
- Full-time
- Customer service
- Communication skills
11d
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Management
- Customer service
- Supervising experience
- Employee stock purchase plan

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IT Service Desk Analyst

Network Plus -
Salford

Quick apply

Job details

Permanent
£26,000 - £28,000 a year
8 days ago

Qualifications

Wastewater treatment
Operating systems
Customer service
Communication skills

Full job description

Description

As an IT Service Desk Analyst, you will provide technical support services across the business. This will include ensuring tickets are being raised and organised based on the issue and priority of the ticket. Throughout this, you will have excellent IT customer service communications to keep customers up to date on progress.

Key Responsibilities

Log incoming support calls and emails received and prioritise accordingly
Ensure all owned calls logged are reviewed daily
Resolve issues with PCs, printers, tablets, mobile phone, video conference kit and in-house software
Build desktop and mobile hardware to agreed standard and ensure smooth handover to the customer
Work to departmental SLA’s
Maintain regular lines of communication with customers and suppliers on all outstanding issues
Demonstrate a high level of teamwork to achieve results on 1st time fix
Look for proactive resolutions on common issues and faults
Create Knowledge base articles when required
Offer help and support for all customers. Take time to ensure all customers’ needs are met and strive to exceed customers’ expectation levels through great service
Comply with all systems, procedures and processes, so company and customer information is accurate
Mentor team members, help onboarding new starters
Provide reports as required
Carry out other tasks and duties when required
Deliver support services effectively and efficiently

Experience and Qualifications

Good knowledge of Desktop operating systems, hardware, mobile phone technology, as well as successfully meeting service level agreements
A very focused minded individual, able to tackle a problem from different angles and make decisions quickly
Strong communication - good written and oral communication skills
Excellent interpersonal skills
Ability to present ideas in business-friendly and user-friendly language
Keen attention to detail
Investigative, assessing, and problem-solving abilities
Ability to effectively priorities and execute tasks in a high-pressure environment
Exceptional customer service
Experience working in a team-oriented, collaborative Environment but also able to work independently

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Quick apply

Refine Your Search

line service desk analyst jobs in worsley, gtm

IT Service Desk Analyst

2nd Line Service Desk Team Leader

Service Desk Analyst (2nd Line)

2nd Line Service Desk Team Leader

Service Inbound Analyst

IT Support Analyst

IT Service Desk Analyst Apprentice

IT Service Management Senior Business Analyst

Senior Service Desk Analyst

Microsoft 365 Analyst

Service Centre Team Manager

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