Training computer science Work, Jobs in Wrenthorpe, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Windows
- Analysis skills
Quick apply
14d
Junior IT Support Engineer
Ward & Burke Construction Ltd —Swillington
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
6d
Graduate Data Engineer – Databricks & PySpark
UST —Leeds
- Full-time
- Hybrid work
- Computer Science
- Engineering
- SQL
Quick apply
8d
Junior IT Support Engineer
Ward and Burke construction Ltd —Leeds
- Full-time
- Computer Science
- Analysis skills
- Travel
6d
Laboratory Technician Apprenticeship
Skills 4 Group —Castleford
- Microsoft Access
- Laboratory experience
- Organisational skills
7d
Technical Support Analyst - SketchUp
Trimble —Leeds
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
5d
Data Engineer Apprentice
QA Apprenticeships —York
- £18,000 - £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
11d
Applications Support Analyst
ENGIE —Leeds
- Azure
- Oracle
- Computer Science
8d
Systems Support Manager
Suam Technology Services Group Ltd —Leeds
- £48,000 - £64,000 a year
- Full-time
- Computer Science
- Maintenance
- Supervising experience
- Health & wellbeing programme
- Language training provided
Quick apply
7h
Software Engineer, Data Infrastructure & Acquisition - Leeds, United Kingdom
Speechify —Leeds
- Remote
- Doctoral degree
- Computer Science
- Master's degree
13d
Junior Service Delivery Manager
Ericsson —Leeds
- Computer Science
- Engineering
- English
Associate Software Engineer
Certinia UK Limited —Harrogate
- Hybrid work
- Computer Science
- Salesforce
- Communication skills
Quick apply
7d
Learning Support Assistant
Leeds City Council —Leeds
- £22,128 a year
- Call to connect
- Microsoft Word
- Childcare
- Microsoft Office
Programme Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Project management
- Organisational skills
12d
Software Engineer
Certinia UK Limited —Harrogate
- Hybrid work
- Computer Science
- Salesforce
- Communication skills
Quick apply
7d
Customer Service Advisor - Professional
ghd hair —Leeds
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
14d
Assistant Civils Site Engineer
M Group —Rotherham
- Computer literacy
- English
- Travel
- Annual leave
- Employee assistance programme
AI Solutions Manager
Aialdi Digital Solutions Ltd —Leeds
- £54,000 - £72,000 a year
- Full-time
- Computer Science
- Supervising experience
- Project management
- Health & wellbeing programme
- Language training provided
Quick apply
1d
Lead Data Scientist
Informed Solutions —Leeds
- Full-time
- Hybrid work
- Azure
- Doctoral degree
- Master's degree
- Gym membership
- Referral programme
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

training computer science jobs in wrenthorpe, wyk

Service Desk Analyst - Tier I

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

Junior IT Support Engineer

Graduate Data Engineer – Databricks & PySpark

Junior IT Support Engineer

Laboratory Technician Apprenticeship

Technical Support Analyst - SketchUp

Data Engineer Apprentice

Applications Support Analyst

Systems Support Manager

Software Engineer, Data Infrastructure & Acquisition - Leeds, United Kingdom

Junior Service Delivery Manager

Associate Software Engineer

Learning Support Assistant

Programme Manager

Software Engineer

Customer Service Advisor - Professional

Assistant Civils Site Engineer

AI Solutions Manager

Lead Data Scientist

I want to receive the latest job alerts for training computer science in wrenthorpe, wyk

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