Part-Time, 20-40 Hours per week (Tuesday to Friday)
Location: Preston Brook, Cheshire
Salary: From £28,000 pro rata (depending on experience)
Application Deadline: 31/07/2026
Join the Movement Referrals Team!
At Movement Referrals, we're passionate about delivering exceptional care to pets and outstanding service to their owners and referring veterinary practices. As an independent veterinary referral centre specialising in Orthopaedics and Neurology, we're proud to be led by an experienced team of Specialists, supported by dedicated receptionists, nurses, ACAs, Specialist and Advanced Practitioner vets..
We're looking for a friendly, organised, and enthusiastic Veterinary Receptionist to become the welcoming face of our practice. If you thrive in a busy environment, enjoy helping people, and take pride in providing exceptional customer service, we'd love to hear from you.
About the Role
As a Veterinary Receptionist, you'll play a key role in creating a warm, professional, and supportive experience for every client, visitor, and colleague who walks through our doors. You'll be the first point of contact for our practice, combining excellent customer service with strong organisational and administrative skills to help ensure the smooth day-to-day running of the reception team.
We're looking for someone who is confident, compassionate, and highly organised, with the ability to multitask in a fast-paced environment while maintaining a positive and professional approach. Every interaction should reflect our commitment to delivering the highest standards of care and service.
Key Responsibilities
- Greeting clients and visitors with a warm and friendly approach.
- Managing check-ins and notifying the veterinary team of arrivals, ensuring patients’ statuses are updated.
- Answering phone calls, directing enquiries, and relaying accurate information.
- Handling messages and managing queries from pet owners and veterinary professionals.
- Registering new patients and coordinating referral bookings.
- Liaising with referring practices to gather patient history before appointments.
- Processing insurance claims and client payments.
- Maintaining the reception area and consultation rooms to ensure they are clean, tidy, and welcoming at all times.
- Supporting the veterinary team and Practice Manager with administrative tasks, such as preparing notices, letters, and documents.
- Reporting feedback from clients and visitors to help improve our services.
General Responsibilities
- Adhering to health and safety and fire regulations, ensuring a safe environment for all.
- Maintaining client and patient confidentiality in line with data protection legislation.
- Upholding the company’s policies, procedures, and professional standards.
- Supporting a culture of equal opportunities and diversity.
- Committing to ongoing training and personal development.
What We’re Looking For
Skills & Abilities
- Excellent written and verbal communication skills.
- Organised with a high level of attention to detail.
- Competent in using Microsoft Office (Excel/Word/Outlook).
- Problem-solving skills with the ability to use initiative.
- Compassionate, caring, and people-focused.
- A positive, adaptable attitude with the ability to handle pressure.
Knowledge & Experience
- Previous experience in a veterinary receptionist role is desirable.
- Familiarity with practice management software (e.g., EzyVet) is an advantage.
- Experience in processing insurance claims is beneficial.
Qualifications
- Minimum GCSE Maths and English (or equivalent).
What We Offer
- Competitive Salary: From £28,000 pro rata (depending on experience)
- Generous Holidays: 33 days (including bank holidays, pro rata).
Benefits:
- Employee discount
- Free parking
- On-site parking
- Sick pay
Experience:
- Front desk: 2 year (required)
- Customer service: 2 year (required)
- Veterinary: 2 year (preferred)
Work Location: In person
To apply or for informal enquiries, email [email protected]
Pay: From £28,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
