Job Ref: DAK1344
Branch: Dakota Newcastle
Location: Dakota Newcastle, Newcastle Upon Tyne
Salary/Benefits: The gross annual is £32,000 including anticipated tronc, paid hourly.
Contract type: Permanent
Hours: Full Time
Shift pattern: Usually shifts will be Monday to Friday working weekends where required.
Hours per week: The role carries a permanent contract of 40 per week.
Posted date: 02/09/2026
Closing date: 02/10/2026
PRIMARY ROLE RESPONSIBILITIES
- Deliver fantastic guest service as a reservationist and coordinator for event bookings. Provide a consistently excellent level of guest service in accordance with our service principles and values, ensuring that all guests receive special attention and recognition.
- Be responsible for capturing event enquiries, securing all enquiries with relevant contracts and deposits, delivering personalised show arounds, and being the point of contact for guests.
- Manage the reservations and events inbox with efficiency and attention to detail, prioritising enquiries to deliver prompt, professional responses while effectively managing own time and workload.
- Organise and coordinate events from start to finish before handing over event requirements to our operations team to deliver the experience, working closely to our FB Manager and Head Chef to arrange all event requirements. Work closely with all other departments especially FB, effectively communicating and handing over information from planning stages to delivery.
- Always work to upsell the entire Dakota experience, including our Bar and Restaurant, and additional services. As part of the designated sales activities, attend wedding fayres, host VIP events, and provide feedback into marketing collateral in relation to events sales needs.
- Create function sheets with all the events details on a weekly basis to present at the hotel weekly operations meeting. Work closely with the Front of House Team to give recognition to our repeat guests and to tailor the guest experience.
- Be hands-on in completing the aspects of detailing for an event such as collating pre-orders for private dinners over 10, creating name cards with guest’s menu choices and hand over to the operations team, and creating a table plans for our guests.
- Actively undertake Bar and Grill Assistant duties when not working on events, contributing on the floor to the delivery of a high-quality Food and Beverage experience.
WHAT WE OFFER
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
FINANCIAL
- Special discounts on stays and dining at any Dakota
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
- Additional holiday day on the first anniversary of your employment
- Meals on duty and uniforming
WELLBEING
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
- Support from our inhouse Mental Health Champions
- Family-friendly flexible working options
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues
CAREER DEVELOPMENT
- Accredited, certified compliance training given on employment
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels are strongly preferred
- Great communicator and a genuine people person
- Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
- Fully computer literate. A knowledge of a property management system is desirable however full training will be given
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY
Please send us your up to date CV.
ABOUT DAKOTA NEWCASTLE
Ideally situated on the Quayside, our hotel boasts 118 bedrooms including 33 suites. Dakota Newcastle hosts our renowned Bar Grill, Champagne Room, Cigar Terrace, and an events space for up to 60.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle. With our newest hotel opening at Manchester Airport with more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last three years running.
As winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
