Help desk engineer Work, Jobs in Wymondham, Lec (with Salaries)

IT Support Technician 2nd Line
iZan Business Solutions —Newark-on-Trent
- £26,500 - £31,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
- Free parking
- Annual leave
Quick apply
IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
6d
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Continuous improvement
- Agile
Quick apply
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Group Junior Network Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
Quality Engineer
Morgan Advanced Materials —Corby
- Full-time
- Continuous improvement
- Quality control
IT Solutions Presales Engineer
HBP Group —Peterborough
- £43,000 - £48,000 a year
- Full-time
- Azure
- Customer service
- Presentation skills
Quick apply
T Desk Assistant
Otis —Leicester
- Full-time
- CRM software
- Customer service
Senior Software Engineer, Core Experiences - Nottingham, United Kingdom
Speechify —Nottingham
- Remote
12d
Unpack Operative – Inputs (PM Shift)
Morgan Advanced Materials —Corby
- Full-time
- Warehouse experience
4d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Geotechnical Engineer
Royal HaskoningDHV —Peterborough
- Part-time
- Engineering
- Master's degree
- Bachelor's degree
Consultant Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
- Mentoring
Senior Geotechnical Engineers
BWB Consulting —Nottingham
- Hybrid work
- Travel
- Communication skills

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IT Support Technician 2nd Line
iZan Business Solutions —Newark-on-Trent
Full UK driving licence and access to a vehicle for occasional customer site visits. Support and mentor junior engineers, sharing knowledge and encouraging…
£26,500 - £31,000 a year
Quick apply
2nd Line / Second Line Service Desk Engineer
ECS Computers Ltd —King's Lynn
This is a hands-on support role focused on resolving tickets escalated from our Tier 1 engineers, carrying out PC, laptop and equipment installations, and…
£30,500 - £36,200 a year
Quick apply
9d

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help desk engineer jobs near wymondham, lec

IT Support Technician 2nd Line

iZan Business Solutions
Newark-on-Trent

Quick apply

Job details

Permanent | Full-time
£26,500 - £31,000 a year

Benefits

Free parking
Annual leave
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Cloud infrastructure
Driving Licence
Azure
Customer service
Mentoring junior staff
Ticket management
Disaster recovery
Network infrastructure
Analysis skills
Virtualisation
IT support
Mentoring
Technical support incident logging
Technical writing
Customer support
Customer interaction
Cybersecurity
Communication skills
Microsoft Azure
Active Directory
Remote diagnostics
Intune
Help desk

Full job description

About Us:

At iZan Business Solutions, we help businesses get the most from their IT by delivering reliable, secure and proactive managed IT services. We support organisations across the East Midlands and throughout the UK, building long-term partnerships by providing exceptional service and practical technical expertise.

As our client base continues to grow, we're looking for an experienced 2nd Line IT Support Technician who enjoys solving complex technical challenges and wants to play an active role in developing both our clients' environments and our internal systems.

The Role:

This position is ideal for an experienced engineer looking to move beyond routine helpdesk work. You'll take ownership of escalated technical issues, work closely with our Service Desk team to resolve incidents efficiently, and deliver infrastructure improvements for our clients.

Working within a small, highly collaborative team, you'll have exposure to a wide variety of technologies including Microsoft 365, Azure, Windows Server, networking, virtualisation and cybersecurity solutions. Alongside day-to-day support, you'll contribute to customer projects, migrations and service improvements.

Key Responsibilities

Resolve escalated 2nd line support incidents across a wide range of customer environments.
Diagnose and resolve complex issues involving Microsoft 365, Windows Server, networking, virtualisation and cloud platforms.
Manage technical investigations through to resolution while maintaining excellent communication with clients.
Configure, maintain and troubleshoot servers, networking equipment and business-critical infrastructure.
Deliver customer projects including server deployments, Microsoft 365 migrations, Azure implementations and infrastructure upgrades.
Install, configure and maintain desktops, laptops and supporting hardware where required.
Work alongside the rest of the iZan team to provide technical guidance and assist with escalations.
Produce and maintain high-quality technical documentation.
Identify recurring issues and recommend long-term improvements to customer environments.
Assist with developing internal systems, processes and automation to improve service delivery.
Support and mentor junior engineers, sharing knowledge and encouraging technical development.

What We're Looking For:

Previous experience working within a Managed Service Provider (MSP) environment.
Strong troubleshooting and analytical skills with the ability to investigate complex technical problems.
Excellent customer service and communication skills.
Ability to prioritise workload and manage multiple tasks effectively.
A proactive approach with a genuine interest in developing new technical skills.
Full UK driving licence and access to a vehicle for occasional customer site visits.

Technical Experience:

We're looking for experience with a number of the following technologies:

Microsoft 365 administration
Microsoft Entra ID (Azure AD)
Microsoft Intune
Windows 11 and Windows Server 2016+
Hyper-V and virtualisation technologies
Microsoft Azure
Active Directory and Group Policy
Networking including VLANs, VPNs, DNS and DHCP
Backup and disaster recovery solutions
Remote monitoring and management platforms
Helpdesk systems (Halo PSA experience would be benefical)
Cybersecurity best practices and Microsoft security technologies

Why Join iZan Business Solutions?

We're building a business where engineers are trusted, supported and encouraged to develop. You'll work with modern technologies, be involved in interesting infrastructure projects and have the opportunity to make a genuine impact on both our customers and the future direction of the business.

What We Offer:

40-hour working week (Monday-Friday)
Competitive salary based on experience
Genuine career progression as the business continues to grow
Regular training and professional development
Exposure to a broad range of modern Microsoft and cloud technologies
Involvement in infrastructure and migration projects
Birthday leave as an additional paid holiday
Free on-site parking
Friendly, supportive team environment where your ideas are valued

No recruitment agencies, please.

Pay: £26,500.00-£31,000.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Tell us about a time when you had several urgent issues arrive at once. How did you manage your workload?
After fixing a problem on the phone with a customer, what information would you record in the ticket?

Work Location: In person

Quick apply

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help desk engineer jobs in wymondham, lec

IT Support Technician 2nd Line

IT Support Operations Manager

Service Desk Co-ordinator

Microsoft Dynamics 365 Support Engineer (Business Central)