Desk team leader Work, Jobs in Wythenshawe, Chs (with Salaries)

OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
1d
IT Support Analyst
Birchall Blackburn Law —Manchester
- Full-time
- Management
- Windows
- Microsoft Office
Quick apply
22h
General Manager | Live Music & Cocktail Venue
FW Industries Ltd. —Manchester
- £36,000 - £41,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
- Referral programme
Quick apply
9d
1st Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
Service Team Leader
Morrisons —Stockport
- Annual leave
- Employee discount
Quick apply
Human Resources Business Partner
Ministry of Justice —Manchester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
Office & Culture Assistant
Interact Software —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
8d
Social Worker - Children in our Care service
Stockport Council —Stockport
- £37,280 - £45,091 a year
- Full-time
- Hybrid work
Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
10d
Assistant Night Manager
Mercure Manchester Piccadilly Hotel —Manchester
- £29,000 a year
- Full-time
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Group Learning & Development Manager
Operam Education Group —Manchester
- Sales
- Business development
- Travel
Quick apply
IT Service Desk Agent
Lookers —Manchester
- £26,000 - £27,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Annual leave
Quick apply
7d
Managed Services - First Line Support Team Lead
HSO Group B.V. —Manchester
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
Service Support Manager
Vix Technology & Kuba —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply

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desk team leader jobs near wythenshawe, chs

OOH Contact Centre Manager (32 Hours)

PropCall -
Stretford

Quick apply

Job details

Part-time
£15.38 - £17.95 an hour

Benefits

Casual dress
Cycle to work scheme
Company events
On-site parking

Qualifications

Management
Computer literacy
Maintenance
Emergency management
Microsoft Office
Performance management
NVQ
BTEC
Communication skills

Full job description

Would you like to be a vital part of the growth plans for a rapidly growing Out of Hours Property Management Service Provider?...

Job Title OOH Contact Centre Manager

Department Group OOH Operations

Tier & Band Tier 2 Band 4

Reporting to Operations Manager

Hourly Rate Range £15.38 - £17.95 Dependent on Experience

Hours & Days of Work 32 Hours P/W, Sunday 10am-8pm, Monday 3pm-11pm, Tuesday 3pm-11pm, Friday 3pm-11pm

Interview Process Pre-Screen Telephone, Interview In Person @ Office x 2

Team manager & Shift Leader for our OOH Operation

Key Responsibilities

· Employee Retention and Engagement

· Client Contract Retention & Quality

· Answer Rate KPI Delivery

· Attendance Management

· Performance Management

· Quality Monitoring & Feedback Management

Experience

· 3+ Years management experience within a call centre setting.

· 1+ Years within a Property Maintenance setting, albeit can be linked in FM call centre environments. General real estate agency works does not count. Property Maintenance only with experience of reactive emergency settings

Industry / Sector Experience

Property Management, Accident handling, Emergency Call Centre Management. 999 Call Centre Managers. Pressurised call-handling settings.

Previous Role Types & Seniority

Contact Centre Team Leader/Customer Service Team Leader/Helpdesk Team Manager/Service Centre Manager/Contact Centre Manager/Middle to Lower Senior Level Office/Contact Centre Management

Achievements we would Like to See

Regularly hitting own and departmental KPI’s (with a focus on real time management of shift answer rates & wait times in addition to continuous improvement/quality KPIs).

Can evidence specific examples of turning around under performance & building a team to achieve targets consistently.

Ownership of the real time activity during often high-volume shifts independently & with assistance from peers.

Developing colleagues for internal progression.

Technical Ability

Computer literate, experience using CRM’s, Telephony Software & Microsoft Suite.

Preferred Qualifications (Nice to Have)

Any Property Management Qualifications (ARLA etc..).
ILM Qualifications
Relevant NVQ/BTEC/Degree
GDPR / H&S / CIPD in People or L&D

Soft Skills / Competencies

· Emotional intelligence, someone experienced with managing & motivating people.

· Maturity, can up-hold standards and understand the direction business is heading in.

· Desirable if experienced with less sociable hours work.

· Problem solving, risk assessment and understanding clients & how to make our service the best product/resolution for clients.

· Strong communicator with seniority in their manner.

Cultural Fit

· Team Player Dynamic should be Co-operative with existing management team, willing to learn company and industry specific methodology. Confident in their ability but not too rigid that they’re not willing to work together, compromise and remain resilient throughout. -

· Comfortable making quick decisions during live shifts under pressure.

· Able to run the shift with independence, autonomous in their operation of the shift.

· Musty be visible, vocal & approachable to the team during a shift in real time, leading from the floor. This role is not for someone who manages from behind a desk via email retrospectively.

· Collaborates with Operations Manager and SPM & PM Peers to ensure shift coverage and share best practices.

· Clear communicator, able to give instructions with confidence and debrief in quieter moments on shift.

· Gives live, real time soft skills and process coaching pro-actively throughout shifts, alongside more formal documented feedback

Success Metrics

What does success look Like in 90 Days? Colleague should be fully assimilated within the team with strong understanding of their reports and wider team. Should be directing the Saturday shift towards achieving individual and team KPIS.

What does success look Like in 1 Year? Colleague should be consistently evidencing that they are following all relevant people management policies, their team should be compliant and KPIs consistently on target, working towards own personal development.

If this sounds like the opportunity for you, please apply now!

Pay: £15.38-£17.95 per hour

Benefits:

Casual dress
Company events
Cycle to work scheme
On-site parking

Experience:

Management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

desk team leader jobs in wythenshawe, chs

OOH Contact Centre Manager (32 Hours)

Service Desk Team Leader

Service Desk Team Leader

2nd Line Service Desk Team Leader

2nd Line Service Desk Team Leader

Customer Operations Co-ordinator

IT Support Analyst

General Manager | Live Music & Cocktail Venue

1st Line Service Desk Team Leader

Service Team Leader

Human Resources Business Partner

EUC Engineer

Office & Culture Assistant

Social Worker - Children in our Care service

Senior Service Desk Analyst

Assistant Night Manager

Group Learning & Development Manager

IT Service Desk Agent

Managed Services - First Line Support Team Lead

Service Support Manager

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