2nd line technical support analyst Work, Jobs in Yapton, Wsx (with Salaries)

2nd Line Technical Support Analyst
Carden I.T Services —Brighton
- Full-time
- Travel

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2nd Line Technical Support Analyst
Carden I.T Services —Brighton
An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable. Good first-time fix rate.

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2nd Line Technical Support Analyst

Carden I.T Services
Brighton

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Job details

Full-time

Qualifications

Microsoft Windows Server
Technical troubleshooting
LAN
Ticket management
Network infrastructure
Firewall
SSL
IP networking
Customer support
ESXi
Help desk

Full job description

Please note: you are required to live in or be able to travel to Sussex for this role. Please do not apply if you are further away.

The company has an excellent opportunity for someone with previous help desk experience and is eager to further develop their career within the IT industry. Working as part of a team you will join a fast-growing busy IT Company that provide technical support services to SMEs throughout the UK on IT and telecoms products and services. In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base, as well as work on IT projects.

Required Knowledge & Skills:

Friendly and responsive telephone manner
Excellent attention to detail
Ability to solve problems under pressure, prioritising effectively
Excellent timekeeping
Good first-time fix rate
The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position
Microsoft qualifications are beneficial although not a necessity. Training will be provided; however in order to be successful in this role, self-learning is essential

Required Experience:

Microsoft Operating Systems (desktop and server 2016 upwards)
Office 365 (licensing, setup, migration)
VMware Esxi/VCentre Server
Active Directory, Group Policy, DNS, DHCP etc
VPNs, Router and Firewalls
Networking – WAN, LAN, Security, SSL, IP Routing, Switching
Anti-Virus platforms such as Trend Micro
Backup solutions (Veeam Backup and Replication, Datto)

What to Expect:

Flexible and remote working.
A company culture to promote work/life balance.
Commitment from us for continued learning and development.
Option to work 4 or 5 days a week, 35 hours in total.
You will provide technical support from the our primary base in Brighton.
Choice of 30 minutes or 1 hour lunch, to finish earlier.
22 days holiday, plus bank holidays, 2 days taken at Christmas. Plus birthdays off.
5+ years plus an extra day, up to a total of 27 days.

Summary:

You will provide technical support from our primary base in Woodingdean Business Park, Brighton.
An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable.
The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position.
Microsoft qualifications are beneficial although not a necessity. Training will be provided; however in order to be successful in this role, self-learning is essential.

To be considered for this job vacancy, please submit your CV using the form and we will review your application.

Job Features

Job Category

IT Support

Job Location

Brighton

Job Salary

Competitive

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2nd Line Technical Support Analyst

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