Role Details
- You will be required to work a combination of early, late, night and weekend. There is also weekend working and bank holidays
- Please note that applicants must be 18 years of age or older.
- It is a requirement that candidates can reliably travel to and from their agreed booking location at the scheduled times.
- Full uniform will be provided to ensure that you embrace our values as a brand
- The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.
- Trainee rate: £25,548 6 months service: £26,590 12 months service: £29,476 24 months service: £33,820
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
Join Our Team as a Trainee Conductor based at Norwich station.
Our operations Department is integral to the smooth running of our trains and Customer Service is at the heart of everything we do. We are therefore looking to expand our Conductor Team to help us to improve our customer experience.
Duties include but are not limited to:
- Undertake all duties with safety as the primary concern.
- Adhere to relevant rules, regulations, and company procedures.
- Ensure personal safety, as well as the safety of trains and customers.
- Protect company revenue while delivering outstanding customer service.
- Ensure the prompt departure of all train services.
- Report any delays to the Control team at the first opportunity.
- Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a “can-do” attitude and enjoy working as part of a team in order to create a welcoming environment interacting with our customers
- Take pride in providing top-notch customer service and passionate in ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 7th August 2026.
*Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
Want to make a difference working for the railway?
Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.
Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.
No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.
