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Field Support Engineer (Coffee Vending)

Coffetek -
Manchester

Quick apply

Job details

Permanent | Full-time
From £35,000 a year
11 days ago

Benefits

Company car
Company pension
Company events
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Driving Licence
Equipment repair
Customer service
Computer literacy
Quality management
Driving
Coffee experience
Organisational skills
Computer skills
Communication skills

Full job description

We have an exciting opportunity to join our After Sales Team. As a Field Support Engineer you will be responsible for supporting the installation and repair of our range of coffee machines and be part of our mission to deliver a first class after sales customer experience.

About us

Coffetek are part of the Azkoyen Group, a Spanish multinational specialised in the design, manufacture and marketing of advanced technology solutions. Coffetek are the UK market leader in the design and manufacture of a complete range of coffee and refreshment solutions. Serving 180 distributors across the UK & Ireland delivering solutions for the workplace, hotels, restaurants and catering.

About you

You will have a background in after-sales and training with electronics and hydraulic skills and a qualification in engineering, as well as being a keen problem-solver experience with a passion for developing and maintaining customer relationships.

About the role

The role requires travel to customer sites in the North (Manchester, parts of Scotland, parts of Northern Ireland) to carry out the service and repair of coffee machines. Additional responsibilities include:

Using your skills and experience to identify, diagnose and repair faults over a range of coffee machines
Provide appropriate training to customers in relation to the operation of their coffee machines
Identify problems and record information for analysis
Detail and update technical documentation
Identify and communicate new applications and opportunities for product improvement
Identify client requirements in order to increase sales
Visit clients and trade fairs as technical support for the Sales Team
Maintain good customer relations by providing an excellent customer service, ensuring good communications with customer
Support in the development and results from the field tests for new products
Organise daily route based on required workload ensuring efficiency and best use of time and alter route, when necessary, to accommodate urgent breakdowns or deliveries.
Identify and propose continuous improvement to maximise processes
Actively collaborate with other internal departments
Observe Health & Safety Guidelines, ensure compliance with all health & safety procedures

Experience and Qualifications needed

Engineering qualification
Knowledge of electronics and hydraulics
Experience of testing and repairing service equipment
Previous experience or working with pressure boilers
Problem solving skills
Quality management of incidents
Experience working with coffee machine equipment including espresso machines, bean to cup machines and coffee grinders is beneficial.
Ability to travel throughout the UK and be away overnight
Full UK Driving License

Additional Skills

Ability to work on own initiative
Flexible attitude to work
Good communication skills and computer literate
Good organisational skills
A focus on delivering good customer service
Problem solving ability
Attention to detail
Ability to work independently as well as part of a team
High standards of cleanliness

What we can offer you

Competitive salary from £35,000 DOE
Bonus scheme
25-30 days holiday (+ Bank Holidays)
Christmas Shutdown
Company Car
Pension
Employee assistance program
An environment to learn, develop and grow.

Job Types: Full-time, Permanent

Pay: From £35,000.00 per year

Benefits:

Bereavement leave
Company car
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Sick pay

Application question(s):

The area for this role is Manchester upwards, including some parts of Scotland and Northern Ireland - does this fit with your expectations? Please answer yes or no.

Willingness to travel:

75% (preferred)

Work Location: On the road

Quick apply

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