At Healix, our people are at the heart of everything we do. We're looking for an experienced and innovative Learning & Development Partner – Clinical to lead the design, development and continuous evolution of learning and capability programmes that support our global Clinical Assistance teams.
This is a unique opportunity to combine expertise in learning and development with an interest in healthcare operations, helping to create engaging learning experiences that improve performance, confidence, critical thinking and decision-making across our international workforce.
Whether your background is in healthcare education, operational training, instructional design or organisational development, you'll play a key role in ensuring our clinical colleagues have the knowledge, skills and support they need to deliver exceptional service for our clients worldwide.
As the Learning & Development Partner – Clinical, you will act as a trusted learning partner to clinical and operational leaders, translating operational requirements into effective and engaging learning solutions.
You'll be responsible for designing onboarding pathways, developing our Clinical Academy, supporting career development frameworks and ensuring learning interventions are aligned to business priorities, clinical governance standards and operational excellence.
Working closely with clinical teams, subject matter experts, operational leaders and People colleagues, you'll help build capability across multiple locations and levels of experience.
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Proven experience in Learning & Development, Training, Capability Development or Operational Learning roles.
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Experience designing, developing and implementing learning programmes and training solutions.
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Strong instructional design skills and an understanding of adult learning principles.
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Excellent communication, facilitation and stakeholder management skills.
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Ability to manage multiple projects and priorities in a fast-paced environment.
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Proficiency with Microsoft Office applications and familiarity with Learning Management Systems or digital learning platforms.
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Strong analytical, creative and problem-solving skills.
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Experience within healthcare, medical assistance, travel risk management, emergency response or similarly complex operational environments.
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Experience developing academies, career pathways or competency frameworks.
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CIPD, Learning & Development qualification or equivalent experience.
We welcome applications from candidates with a clinical background (e.g. Nursing or Allied Health Professional experience); however, clinical experience is desirable rather than essential. We are equally interested in candidates who can demonstrate exceptional learning and development expertise, instructional design capability and the ability to translate complex operational requirements into impactful learning solutions.
For candidates who wish to maintain active NMC registration, Healix is committed to supporting professional practice requirements. Subject to operational arrangements, we would facilitate opportunities to achieve the 450 hours of registered clinical practice required over a three-year revalidation period.
At Healix, our values guide everything we do:
We prioritise the care and wellbeing of colleagues and clients in every decision.
We use expertise, judgement and integrity to make sound decisions, even in complex situations.
We act with respect, transparency and reliability in everything we do.
Success in this role is underpinned by:
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Accountability
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Collaboration
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Communication
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Problem Solving
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Resilience
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The opportunity to shape learning and capability development across a global clinical operation.
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Exposure to a diverse international workforce and stakeholder community.
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The chance to create innovative learning solutions that directly impact service delivery and employee development.
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A supportive environment committed to continuous learning, professional growth and operational excellence.
If you're passionate about learning, development and building capability in high-performing teams, we'd love to hear from you.
About The Role
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Design, develop, evaluate and continuously improve learning content for Clinical Assistance teams.
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Identify capability gaps and create learning solutions that meet operational and business needs.
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Ensure learning materials align with clinical governance standards, regulatory requirements and organisational values.
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Monitor learning effectiveness through evaluation, feedback and operational performance measures.
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Promote a culture of continuous learning and knowledge sharing.
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Create and maintain structured onboarding programmes for clinical employees.
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Design role-specific induction pathways that support rapid integration and competency achievement.
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Partner with operational leaders to define onboarding success measures and future capability requirements.
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Deliver or support virtual and face-to-face learning sessions where required.
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Lead the development and maintenance of Healix's Clinical Academy.
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Build learning pathways across foundational, intermediate and advanced levels.
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Work with internal and external subject matter experts to ensure content remains relevant and operationally accurate.
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Support accreditation and credentialing opportunities with recognised industry bodies.
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Collaborate with marketing colleagues to promote the Academy as a key differentiator of Healix's expertise.
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Support competency frameworks and career progression pathways.
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Design learning resources that develop leadership capability, specialist expertise and operational efficiency.
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Contribute to talent development, succession planning, coaching and mentoring initiatives.
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Encourage self-directed learning and professional development.
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Act as a trusted advisor to Clinical leadership teams.
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Support wider organisational L&D projects and business change initiatives.
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Contribute learning expertise to projects, audits, tenders and accreditation activities.
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Ensure learning solutions reinforce Healix values and customer service standards.
Required Criteria
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Proven experience in Learning & Development, training or instructional design
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Strong facilitation and stakeholder engagement skills
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Ability to manage multiple projects and deliver against deadlines in a fast-paced environment
Desired Criteria
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CIPD or equivalent L&D qualification
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Experience designing blended learning solutions (e-learning, virtual and face-to-face)
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Experience working within an operational or service-led environment
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Clinical Experience
Skills Needed
About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.
More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Company Benefits
Commitment to career development
We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.
We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities
Salary
£35,000.00 - £50,000.00 per year
