Customer experience manager Work, Jobs in Addlestone, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Vending Operator - Decorum Vending Ltd
9620146 —Byfleet
- From £31,000 a year
- Full-time
- English
- Driving
- Warehouse experience
- Annual leave
Quick apply
9d
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Sales
- Hotel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
Department Manager - Giftware & Customer Services
Garsons —Esher
- £32,844 - £38,076 a year
- Weekend availability
- Customer service
- Organisational skills
- Budgeting
- Free parking
- Store discount
Quick apply
Adminstration Assistant
Woking Community Transport —Woking
- £32,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
1d
Trainee Property Manager
Clarendons —Reigate
- £21,000 - £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Venue Manager @ Millbridge Court
Dearborn Studio —Frensham
- £48,000 a year
- Weekend availability
- Hotel
- Budgeting
- In-person
- Annual leave
- Bereavement leave
Quick apply
3d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
10d
Retail Manager West Byfleet
Cook Trading Limited —West Byfleet
- £32,000 a year
- Part-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Branch Manager
CITY ELECTRICAL FACTORS LTD —Addlestone
- £35,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Team management
- Employee discount
Quick apply
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Softener Supplies Team Leader
Harvey Water Softeners —Woking
- Overtime
- Sales
- Team management
- Front desk
- Annual leave
- Employee discount
Quick apply
11d
Brand Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Quality control
- SharePoint
- In-person
Quick apply
Day Centre Manager
Runnymede —Addlestone
- £35,032 - £38,875 a year
- Organisational skills
- Budgeting
- Leadership
- Free parking
- Annual leave
11d
Inside Sales Account Manager
PGH Pest Control & Prevention —Gomshall
- Up to £40,000 a year
- Monday to Friday
- CRM software
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Vending Services Manager - Heathrow
9620146 —London Heathrow Airport
- From £42,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Employee assistance programme
Quick apply
2d
Assistant General Manager
Daytona Motorsport —Esher
- £35,000 - £40,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Training & development
Quick apply
8d
Corporate Customer Support Admin
Berry BMW —West Drayton
- £30,000 a year
- Full-time
- Microsoft Word
- Accounting
- In-person
- Referral programme
Quick apply
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
9d
Nursery Manager
Little Raccoons Day Nursery —Weybridge
- £34,000 - £40,000 a year
- Full-time
- Maths
- Experience working with children
- Recruiting
Quick apply

I want to receive the latest job alerts for customer experience manager in addlestone, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near addlestone, sry

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

customer experience manager jobs in addlestone, sry

Assistant Customer Service Manager

Vending Operator - Decorum Vending Ltd

Event Enquiry Assistant

Department Manager - Giftware & Customer Services

Adminstration Assistant

Trainee Property Manager

Venue Manager @ Millbridge Court

Customer Experience and Operations Manager

Retail Manager West Byfleet

Branch Manager

Customer Service Host - T3

Softener Supplies Team Leader

Brand Manager

Day Centre Manager

Inside Sales Account Manager

Vending Services Manager - Heathrow

Assistant General Manager

Corporate Customer Support Admin

HR Business Partner

Nursery Manager

I want to receive the latest job alerts for customer experience manager in addlestone, sry

Explore jobs in more locations

Assistant Customer Service Manager

About Us

The Role

Key Responsibilities

What We’re Looking For

Key Skills & Experience

Why Join Us?

How to Apply

Jobseeker tools

Employer Tools

Browse

Stay Connected