Desk manager Work, Jobs in Airdrie, Nlk (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Logistics Assistant Night Manager
Clarke Transport —Glasgow
- £15.80 an hour
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
1d
Service advisor (motor trade)
Estella Group Limited —Airdrie
- £30,000 - £35,000 a year
- Full-time
- Front desk
- Communication skills
- Negotiation
Quick apply
9d
Mobile Merchandiser/Service Operator - Glasgow
Selecta —Glasgow
- £30,092 a year
- Full-time
- Customer service
- Training & development
- Sick pay
Quick apply
Service Support Co-ordinator
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Annual leave
- Employee assistance programme
4d
Technical Support Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
Front Office Manager
Ibis Styles Glasgow Central —Glasgow
- Weekend availability
- Hotel
- Team management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Hotel - Duty Manager
Premier Inn —Glasgow
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
7d
Team Lead - Operations B7
NHS Scotland —Paisley
- £52,845 - £61,466 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
2d
Business Development Manager
Aspire Technology Solutions —Glasgow
- £35,000 - £45,000 a year
- Full-time
- Business development
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Service Desk Engineer
Shawbrook —Glasgow
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
12d
Business Support Coordinator
Solvd. —Glasgow
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Writing skills
- English
- Employee assistance programme
Quick apply
6d
Front Office Receptionist
Advertise It —Hamilton
- Full-time
- Remote
- Spanish
- Google Suite
- Microsoft Outlook
- Annual leave
Quick apply
Front of House Manager
Bannatyne —Livingston
- £13.60 an hour
- Weekend availability
- CRM software
- Supervising experience
- Front desk
- Annual leave
- Employee assistance programme
Guest Services Manager
Sandman Hotel Group —Glasgow
- Full-time
- Computer literacy
- Microsoft Office
- Hotel
- Flexible schedule
- Referral programme
5d
Assistant Reception Manager
The Ivy Buchanan Street Glasgow —Glasgow
- Full-time
- Management
- English
- Front desk
- Employee discount
Quick apply
Managed Services - Delivery Manager
HSO Group B.V. —Glasgow
- DevOps
- Continuous improvement
- Organisational skills
Quick apply
Customer Service Officer
ABM UK —Glasgow
- £13.09 an hour
- Weekend availability
- Computer literacy
- Organisational skills
- Communication skills
- Employee discount
Quick apply
1d
International Settlements Team Lead
Broadridge —Glasgow
- Full-time
- Supervising experience
- Bachelor's degree
- Continuous improvement
Account Manager
Ocean Technologies Group —Glasgow
- Remote
- Marketing
- Public speaking
- Master's degree

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

desk manager jobs in airdrie, nlk

Service Desk Team Leader - Glasgow Head Office

Logistics Assistant Night Manager

Service advisor (motor trade)

Mobile Merchandiser/Service Operator - Glasgow

Service Support Co-ordinator

Technical Support Manager

Front Office Manager

Hotel - Duty Manager

Team Lead - Operations B7

Business Development Manager

Service Desk Engineer

Business Support Coordinator

Front Office Receptionist

Front of House Manager

Guest Services Manager

Assistant Reception Manager

Managed Services - Delivery Manager

Customer Service Officer

International Settlements Team Lead

Account Manager

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