Complaints and investigations Work, Jobs in Airdrie (with Salaries)

Fraud Specialist
Teleperformance —Glasgow
- Up to £28,500 a year
- Full-time
- English
- Communication skills
- Banking
- Annual leave
- Employee discount
Complaints Executive
Shawbrook —Glasgow
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
8d
Service Delivery Lead - Scotland - Our Future Health Programme
Xyla Services —Motherwell
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Senior Casework Officer - Civil Service and Royal Mail Pensions
Cabinet Office —Glasgow
- £37,922 a year
- Part-time
- Presentation skills
- Leadership
- Annual leave
EO Casework Officer - Civil Service and Royal Mail Pensions
Cabinet Office —Glasgow
- £30,768 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
1d
Senior Care Assistant nightshift DEA5
ENHANCE HEALTHCARE LTD —Coatbridge
- £14.05 an hour
- Full-time
- Medication administration
- Cleaning
- In-person
Quick apply
8d
Shift Manager - Coatbridge
Oak Furnitureland —Coatbridge
- £30,000 a year
- Full-time
- Continuous improvement
- Training & development
- Time management
- Free parking
- Employee assistance programme
Senior Complex Enquiries Specialist
Nationwide Building Society —Glasgow
- From £32,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
1d
Health Care Assistant/Support Worker - Scotland - Our Future Health Programme
Xyla Services —Livingston
- £19 - £26 an hour
- Part-time
- BLS Certification
- Travel
- Communication skills
Quick apply
Quality Auditor
Border Biscuits —Lanark
- Full-time
- Continuous improvement
- Quality control
- Computer skills
- Employee assistance programme
4d
Fair Trading & Licensing Officer (Full Time) (Permanent)
Renfrewshire Council —Paisley
- £37,248 - £39,346 a year
- Communication skills
1d
Systems Compliance Manager
ABP UK —Glasgow
- Full-time
- Continuous improvement
- Team management
- No degree
Quick apply
Supervisor
Mears Group —Glasgow
- Up to £38,000 a year
- Full-time
- Supervising experience
- First Aid Certification
- Organisational skills
- Annual leave
- Employee discount
4d
Supervisor (Full-Time)
Pandora Jewelry —Glasgow
- £14.53 an hour
- Full-time
- Customer service
- Communication skills
- Employee discount
8d
Inventory Associate
Chemify Ltd —Glasgow
- Laboratory experience
- English
- Continuous improvement
Quick apply
Housing Condition Manager (Damp & Mould) (Permanent)(Full Time)
Renfrewshire Council —Paisley
- £56,483 - £59,914 a year
- Analysis skills
- Team management
- Budgeting
4d
Production Chemist (Dispensary)
Chemify Ltd —Glasgow
- Laboratory experience
- English
- Continuous improvement
Quick apply
Qualified Person (QP)
Catalent —Bathgate
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Key Strategic Account Lead
Vertiv —Clachan of Campsie
- Software troubleshooting
- Word processing
- Engineering
Health Visitor
NHS Scotland —Rutherglen
- £52,845 - £61,466 a year
- Call to connect
- Case management
- Mentoring
- Training & development
- Annual leave
- Sick pay

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complaints and investigations jobs near airdrie

Fraud Specialist

Teleperformance -
Glasgow

Apply Now

Job details

Full-time
Up to £28,500 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
English
Complaint handling
Numeracy
Customer interaction
Fraud prevention and detection
Communication skills
Banking
Time management

Full job description

Overview:

Fraud Specialist – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign.

Here is all you need to know…

Start Date: 5th October 2026
Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training)
Operational hours after training - We require full flexibility between 07.00- 23.00 Monday - Sunday
Training: 2 weeks based in Glasgow, City Park.
Training hours 09:00am – 18:00pm Monday – Friday
Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements.

Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview

Who we are looking for…

A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills, with fluency in English essential
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
Confident in having customer conversations
High levels of accuracy and attention to detail
Confident in working independently
Confident in making complex decisions
Self-motivated and able to affectively problem solve
Interpersonal skills
Be driven to work towards achievable targets
Excellent numeracy skills
Experience in working with vulnerable customers
Ability to educate our customers on how to protect themselves against Fraud
Previous banking/ financial services experience is highly desired
Previous call centre/ customer service experience is essential

What will my role involve…?

Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams
Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
Helping customers that may be going through financial difficulty and debit card support
Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
Work with vulnerable customers, and helping to resolve complex cases
Confident in following banking processes and being able to clearly explain these to our customer

Values we look for you to have...

Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Here are our key benefits…

Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey
28 day annual leave (inclusive of bank holidays), increasing with length of service
Discounted Bus Travel in Glasgow (First Bus)

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority

#Priority

Apply Now

Refine Your Search

complaints and investigations jobs in airdrie

Fraud Specialist

Complaints Executive

Service Delivery Lead - Scotland - Our Future Health Programme

Senior Casework Officer - Civil Service and Royal Mail Pensions

EO Casework Officer - Civil Service and Royal Mail Pensions

Senior Care Assistant nightshift DEA5

Shift Manager - Coatbridge

Senior Complex Enquiries Specialist

Health Care Assistant/Support Worker - Scotland - Our Future Health Programme

Quality Auditor

Fair Trading & Licensing Officer (Full Time) (Permanent)

Systems Compliance Manager

Supervisor

Supervisor (Full-Time)

Inventory Associate

Housing Condition Manager (Damp & Mould) (Permanent)(Full Time)

Production Chemist (Dispensary)

Qualified Person (QP)

Key Strategic Account Lead

Health Visitor

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