Assistant front of house manager Work, Jobs in Alcester, War (with Salaries)

Head Receptionist - Soho Farmhouse
Soho House & Co. —Banbury
- £17.50 an hour
- Hotel
- Front desk
- Training & development
- Employee discount
Quick apply
6d

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Head Receptionist - Soho Farmhouse

Soho House & Co. -
Banbury

Quick apply

Job details

£17.50 an hour
6 days ago

Benefits

Employee discount
Paid volunteer time

Qualifications

Guest check-in and check-out
Front of house supervision
Guest relations
Hotel and accommodations experience
Mentoring junior staff
Internal department liaison
Staff training
Front desk
Training & development
Leadership
Communication skills
Hotel front office operations

Full job description

The Role…

At Soho House, as the Head Receptionist, you will lead the front desk team in delivering seamless, welcoming, and high-standard service to all hotel guests and members. Acting as the first point of contact, you will ensure a smooth check-in and check-out experience, oversee guest queries, and maintain the day-to-day flow of reception operations. You will be responsible for setting the tone of service excellence, training the team, and ensuring all procedures are carried out in line with the club's values.

What's in it for you?

Weekly Pay
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Staff Room Rates
Health Cash Plan (Option to add up to 2 additional dependents)
Dental Plan (option to add up to additional 2 dependents)
Birthday Day Off after 1 years continuous service
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

Supervise daily front desk operations including check-in, check-out, and guest service interactions
Lead and train reception staff to provide warm, professional, and efficient guest service
Ensure accurate booking and reservation processes, using the property management system (PMS)
Handle escalated guest queries or complaints with professionalism and discretion
Maintain a strong presence at the front desk, supporting and mentoring junior staff
Liaise with housekeeping, concierge, security, and management to ensure a coordinated guest experience
Conduct shift briefings and ensure handovers are clear and complete
Prepare reports on guest feedback, room availability, and operational performance
Monitor grooming standards, team etiquette, and adherence to club protocols
Support recruitment, onboarding, and scheduling of front office team
Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

What we are looking for...

2–3 years' experience in a hotel receptionist or front desk supervisory role
Experience in luxury hospitality, boutique hotels, or private members clubs
Strong leadership and team coordination skills
Excellent verbal and written communication
Proficient in hotel reservation systems (e.g., Opera, Protel, or equivalent)
Calm under pressure and adept at resolving issues with a guest-first mindset

Quick apply

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Head Receptionist - Soho Farmhouse

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