Support analyst Work, Jobs in Aldershot, Ham (with Salaries)

Alert Management Analyst
ai Corporation —Old Woking
- £28,000 - £29,000 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- In-person
- Work from home
- Life insurance
Quick apply
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
Field Support Analyst
Unitemps Surrey —Guildford
- £17.13 an hour
- Temporary
- Windows
- IT
- Linux
- Annual leave
Quick apply
13d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
21h
Sage ERP Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Customer Intelligence Analyst
RHP —Teddington
- £52,223 a year
- Full-time
- Communication skills
- Annual leave
13d
Senior Laboratory Services Analyst
South East Water —Farnborough
- Up to £36,493 a year
- Weekend availability
- Mentoring
- Front desk
- Annual leave
Technical Solutions Analyst
CGI —Leatherhead
- Full-time
- Doctoral degree
- Master's degree
- Presentation skills
Quick apply
Reconciliation Analyst
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £28,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Free parking
- Employee assistance programme
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Junior Data Analyst
MotorEasy —Reading
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer Science
- English
- SQL
- Health & wellbeing programme
Quick apply
14d
Treasury Analyst
SC Johnson —Frimley
- Full-time
- Microsoft Excel
- IT
- Banking
- Free parking
- Annual leave
5d
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Technology Support Analyst
Stevens & Bolton —Guildford
- Weekend availability
- Remote
- Customer service
- Windows
- Organisational skills
13d
Finance Analyst - 12 month FTC
Air Charter Service —Surbiton
- Microsoft Excel
- Organisational skills
- Gym membership
Quick apply
Service Desk Analyst
Sopra Steria —Farnborough
- £25,750 - £30,000 a year
- Customer service
- IT
- Communication skills
- Annual leave
Business Analyst, Associate
Infor —Farnborough
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- SQL
7d
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Business Analyst
Diligenta —Reading
- £41,400 - £51,750 a year
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme

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Alert Management Analyst

ai Corporation -
Old Woking

Quick apply

Job details

Permanent | Full-time
£28,000 - £29,000 a year

Benefits

Company pension
Work from home
Company events
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

English
Bachelor's degree
AI

Full job description

Overview
This exciting role is an opportunity for a motivated individual with both exceptional analytics skills and a passion for providing best in class expertise to customers. You will work with ai’s clients to play a key role in the identification of fraud to minimise fraud losses, both current and future. You will investigate and analyse client transaction activity and then escalate fraud patterns to senior stakeholders. This role will provide comprehensive exposure to the ‘FinTech’ industry and offers excellent progression opportunities within the business.

This role reports to the Managed Services Support Team Leader, as part of the Fraud and Compliance Team.

Due to the requirement to support Client business operating hours, this role involves shift work rotating between weekday shifts between 07:30 – 18:15, Monday to Friday, and one weekend morning shift (09:00 – 13:00) approximately once per month. There is an additional requirement to work weekend mornings on a monthly rota basis, with a subsequent day-off in lieu.

This is a hybrid role, with a requirement to be in our Woking office at least three days per week. As a collaborative and fast-moving team, we’ve found that in-person interaction plays a key role in successful onboarding, knowledge sharing, and team culture—so we welcome candidates who enjoy being in the office more regularly.

Responsibilities

Develop expertise on ai’s fraud prevention solutions and act as a subject-matter expert on identification of fraud within the business.
Investigate customer transactions that have been flagged as suspicious and escalate fraud concerns to senior client stakeholders.
Actively take part in fraud management discussions with clients to drive improvements in performance and ultimately reduce levels of financial crime.
Identify areas for product and service enhancements, and to champion these enhancements within the business.
Support the continuous improvement of fraud detection strategies and operational processes.
Maintain accurate records and documentation relating to investigations and escalations.
Any other duties reasonably required
Coordinate response efforts during emergencies, ensuring swift and effective action.
Lead incident investigations, documenting findings and recommending improvements.
Liaise with internal teams and external agencies during critical situations.
Develop and update emergency management protocols and procedures.
Conduct training sessions on alert response procedures, including first aid where applicable.
Maintain accurate records of alerts, responses, and outcomes for reporting purposes.
Support continuous improvement initiatives to enhance alert management processes.

Qualifications

Degree qualified or equivalent professional financial crime prevention qualification
Ability to assess information critically and make informed decisions.
High levels of integrity, professionalism, and tact.
Capable of explaining concepts, problems and solutions to a non-expert audience
Ability to prioritise tasks and meet deadlines
“Fintech” industry exposure preferred or understanding of the payments lifecycle
Preference for candidates who value and enjoy in-person collaboration
Hybrid Working Model: minimum 3 days per week in our Woking office

Pay: £28,000.00-£29,000.00 per year

Benefits:

Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Old Woking GU22 7NJ: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Old Woking GU22 7NJ

Quick apply

Refine Your Search

support analyst jobs in aldershot, ham

Alert Management Analyst

Training and Support SME (Military)

Field Support Analyst

Application Support Analyst

Sage ERP Software Support Consultant (Finance)

Customer Intelligence Analyst

Senior Laboratory Services Analyst

Technical Solutions Analyst

Reconciliation Analyst

Service Desk Analyst

Junior Data Analyst

Treasury Analyst

1st Line Support Analyst

Technology Support Analyst

Finance Analyst - 12 month FTC

Service Desk Analyst

Business Analyst, Associate

Manager, Support Operations

Business Analyst

2nd Line Support Analyst

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