Helpdesk administrator Work, Jobs in Aldridge, Wmd (with Salaries)

Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
Facilities Helpdesk Administrator
ISS Facility Services —Birmingham
- Computer literacy
- Continuous improvement
- Quality control
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Estates Manager - Occupier Services
Colliers International EMEA —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Business development
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Administrator
Skanska —Walsall
Ensure works are logged accurately and progressed in a timely manner, providing updates to stakeholders on the status of their requests.
Facilities Helpdesk Administrator
ISS Facility Services —Birmingham
IT literate, with experience using systems and digital tools. Identify essential remedial actions required to retain compliant status across equipment,…
Quick apply
2d

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Administrator

Skanska -
Walsall

Apply Now

Job details

Full-time

Benefits

Bereavement leave

Qualifications

Customer communication
CAFM software
Stakeholder liaison
Employee relations
Client communication
Filing
Complaint handling
Communication skills

Full job description

At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.

You will be working in the Building Services OU where we bring Skanska’s purpose to build for a better society to life—creating healthy workplaces, comfortable homes and efficient facilities that improve people’s lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.

We're supporting hospitals nationwide, ensuring clean, well-ventilated, and heated spaces that aid patient recovery. We help cut energy use, carbon emissions, and waste costs, drawing on global best practice from over 400 healthcare projects (including Royal London, St Bartholomew’s, Mansfield, Papworth, Derby).

We are currently looking for an Administrator, based at Walsall Manor Hospital who work within the helpdesk team being first point of contact for all stakeholders to log service and maintenance requests. This role is 40 hours per week Monday - Friday 8am to 5pm.

As the Administrator, you will:

Responsible for providing overall Helpdesk duties and administrative tasks.
Ensure all contract reporting and supporting evidence from the Helpdesk is delivered n accordance with the Project Agreement.
Ensure works are logged accurately and progressed in a timely manner, providing updates to stakeholders on the status of their requests.
Allocate reactive and maintenance tasks to the appropriate team or specialist sub-contacts ensuring all contracultural SLA's are met.
Employee relations activities including Complaints and Compliments
Responsible for provision of all records including CAFM reports, PPM management, training records, in house filing and service reports.
Undertake any other reasonable tasks and duties relevant to the post.

We are looking for:

Possession of an administration qualification.
Experience of working on a busy Helpdesk.
Excellent communication skills.

What we offer:

24/7 digital GP service for you and your family
Financial wellbeing and employee assistance
Professional development
Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave)

Inclusion and Diversity

We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.

Flexible working

Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.

Reasonable adjustments

We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at [email protected] or call 0330 105 2000 – Option 5 & 1.

Closing date

We encourage you to apply as early as possible, as the closing date may be subject to change.

If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success – every step of the way.

Apply Now

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