Returns manager Work, Jobs in Allesley, Wmd (with Salaries)

Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
19h
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Integration Team Manager
AFH Financial Group —Bromsgrove
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Employee discount
Meeting & Events Operations Manager (Cluster)
Windmill Village Hotel —Coventry
- From £33,000 a year
- Full-time
- Bar
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Returns Manager
Cotswold Company —Lichfield
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
Senior Strategic Procurement Manager
NP Aerospace Limited —Coventry
- From £70,000 a year
- Full-time
- ERP systems
- Agile
- AI
- Annual leave
- Flexible schedule
Service Manager
Spring Housing Association —Coventry
- Up to £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Leadership
- Annual leave
- Sick pay
Quick apply
3d
Senior Strategic Procurement Manager
NP Aerospace —Coventry
- From £70,000 a year
- Full-time
- ERP systems
- Agile
- AI
- Annual leave
- Flexible schedule
Senior PMO Manager
NP Aerospace —Coventry
- Full-time
- Military
- Engineering
- Project management
- Annual leave
- Flexible schedule
Barista
Starbucks —Coventry
- Weekend availability
- Store discount
- Employee assistance programme
Retail Team Leader
Travelex —Coventry
- £28,860 a year
- Overtime
- Customer service
- Employee discount
Project Manager
NP Aerospace —Coventry
- £45,000 - £55,000 a year
- Full-time
- Microsoft Office
- Project management
- Agile
- Annual leave
- Flexible schedule
Senior PMO Manager
NP Aerospace Limited —Coventry
- Full-time
- Military
- Engineering
- Project management
- Annual leave
- Flexible schedule
Store Manager
Starbucks —Coventry
- £30,000 - £34,000 a year
- Weekend availability
- In-person
- Leadership
- Store discount
- Employee assistance programme
Quick apply
Project Manager
IWS M&E —Walsall
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Contracts
- Employee assistance programme
- Employee discount
Project Manager
NP Aerospace Limited —Coventry
- £45,000 - £55,000 a year
- Full-time
- Microsoft Office
- Project management
- Agile
- Annual leave
- Flexible schedule
Centre Manager
Mytime Active —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Referral programme
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Lead Customer Operations Manager
Royal Mail Group —Leamington Spa
- Full-time
- Management
- Leadership
- Annual leave
- Sick pay
Laboratory & Ballistic Range Officer
NP Aerospace —Coventry
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
- Flexible schedule

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Customer Experience Manager

Allgrounder Outdoor and Mobility Services
Coventry

Quick apply

Job details

Permanent | Full-time
£36,000 - £46,000 a year
19 hours ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Coventry has a strong retail, engineering and distribution economy supported by excellent transport connections across the Midlands. At Allgrounder Outdoor and Mobility Services, we provide outdoor equipment, mobility products, cycling accessories and practical customer support through retail and online channels.

We are looking for a Customer Experience Manager who can take ownership of customer service quality, complaint resolution and the overall customer journey. You will work closely with sales, e commerce, logistics, product and technical support teams to ensure that customers receive clear information, dependable service and timely assistance.

This role is suited to an experienced customer service professional who can manage a team, analyse customer feedback and improve service processes. You will help reduce recurring issues, strengthen customer satisfaction and maintain consistent service standards across telephone, email, online and aftersales channels.

Key Responsibilities

Customer Experience Management: Oversee the customer journey from initial enquiry and purchase through delivery, product support and aftersales service.
Team Leadership: Manage customer service advisers and support employees while setting clear expectations and monitoring performance.
Complaint Resolution: Handle escalated complaints professionally and coordinate fair, timely and practical resolutions.
Service Standards: Develop and maintain customer service procedures, response standards and quality expectations.
Customer Feedback: Review surveys, reviews, complaints and direct feedback to identify recurring concerns and improvement opportunities.
Performance Monitoring: Track response times, resolution rates, customer satisfaction, repeat contacts and service quality indicators.
Cross Functional Coordination: Work with sales, logistics, e commerce and product teams to resolve customer issues and improve service delivery.
Order Support: Ensure that customers receive accurate updates regarding orders, stock availability, dispatch, delivery and returns.
Returns and Refunds: Oversee complex returns, exchanges, refunds and warranty concerns in line with company procedures.
Process Improvement: Introduce practical improvements that reduce customer effort, delays and repeated service failures.
Training and Coaching: Provide coaching, product guidance and service training to customer support employees.
Customer Communication: Review templates, service notices and customer information to ensure that communication remains clear and consistent.
Reporting: Prepare regular reports covering customer satisfaction, complaints, service trends and improvement activity.

What We Are Looking For

Experience: At least 4 years of experience in customer service, customer experience, retail operations or aftersales support, including supervisory responsibility.
Education: Bachelor degree, diploma or recognised qualification in Business, Customer Service, Retail Management or a related discipline.
Customer Service Knowledge: Strong understanding of complaint handling, service recovery, customer communication and performance management.
Leadership: Ability to supervise employees, organise workloads and maintain service quality during busy periods.
Analytical Skills: Ability to review customer feedback and service data and turn findings into practical improvements.
Problem Solving: Ability to investigate customer concerns, coordinate internal responses and reach appropriate resolutions.
Retail Awareness: Experience supporting customers in retail, e commerce, mobility products, cycling or outdoor equipment is desirable.
Communication: Strong written and verbal communication skills with a professional and approachable manner.
Technology Skills: Proficiency in Microsoft Office, customer relationship management systems, helpdesk platforms and e commerce tools.
Organisation: Ability to manage escalations, deadlines and several service priorities at the same time.
Commercial Awareness: Understanding of customer retention, refunds, warranties and the commercial impact of service quality.
Professional Conduct: A responsible and confidential approach to customer information, complaints and sensitive cases.

Pay: £36,000.00-£46,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

returns manager jobs in allesley, wmd

Customer Experience Manager

Hygiene Manager

Integration Team Manager

Meeting & Events Operations Manager (Cluster)

Returns Manager

Senior Strategic Procurement Manager

Service Manager

Senior Strategic Procurement Manager

Senior PMO Manager

Barista

Retail Team Leader

Project Manager

Senior PMO Manager

Store Manager

Project Manager

Project Manager

Centre Manager

General Manager- Birmingham City FC

Lead Customer Operations Manager

Laboratory & Ballistic Range Officer

I want to receive the latest job alerts for returns manager in allesley, wmd

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