2nd line support Work, Jobs in Alsager, Chs (with Salaries)

Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Employee assistance programme
Quick apply
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
2nd Line Support Consultant
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
Quick apply
IT Service Desk Manager
Lookers —Stoke-on-Trent
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
Desktop Support Engineer
Together —Cheadle
- Full-time
- Mentoring
Quick apply
5d
3rd Line Support Engineer
BCN Group —Manchester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
NetSuite System Administrator
MetroRod Ltd —Macclesfield
- Up to £50,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work

Other jobs to consider

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Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
You’ll be the first point of contact for customers needing help with broadband and phone systems, gaining hands-on experience in logging and triaging support…
Quick apply
2nd Line Support Technician
Converge Technology Solutions —Stafford
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts.
£26,000 - £28,900 a year

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Technical Support (Telecoms) - 1st Line

Radius Limited -
Crewe

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Car scheme

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Technical support incident logging
Customer support
Customer interaction
Help desk

Full job description

Company Description

Radius is an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technological innovation, and we invite you along on this journey.

Job Description

We’re looking for a motivated, customer-focused individual to join our expanding support team. This is an entry-level role, ideal for anyone looking to begin their career in telecoms with clear progression opportunities. You’ll be the first point of contact for customers needing help with broadband and phone systems, gaining hands-on experience in logging and triaging support requests, solving common issues, and keeping users updated in a professional way. With the right attitude and commitment, you’ll have the chance to develop your skills and progress into more advanced technical roles.

Key Responsibilities

Be the first point of contact for inbound technical support via phone and ticketing system
Log and triage support tickets, capturing all relevant details
Resolve straightforward issues such as password resets, call routing queries and basic troubleshooting
Escalate more complex problems to 2nd Line Support with clear notes
Keep customers informed with regular updates on ticket progress
Monitor ticket queues to ensure quick responses and meet service levels

Qualifications

Skills & Experience

Confident communicator with a customer-first mindset
Enthusiastic about learning new technology (full training provided)
Logical thinker with good attention to detail
Comfortable speaking on the phone and explaining things simply
Reliable, proactive and eager to develop a career in telecoms

Desirable Qualifications (not essential)

Any experience in customer service (retail, hospitality, call centre, etc)
Interest in technology, broadband or mobile phones
Awareness of VoIP or broadband systems (training will be provided)

Additional Information

Benefits:

Pension plan
Life assurance
Employee fuel card scheme
Electric Vehicle salary sacrifice scheme
Employee assistance programme
24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
Time off for fertility treatment and in the event of pregnancy loss

A little bit about us...

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

#LI-SC1

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

Global Female Health Policy & Female Health Champions
Pregnancy Loss and Fertility Treatment Policies
Endometriosis Friendly Employer (UK)
Women-focused gym & female health events
Mental Health First Aiders
Disability Confident Committed Employer (Level 1)
Race at Work Charter signatory
Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Quick apply

Refine Your Search

2nd line support jobs in alsager, chs

Technical Support (Telecoms) - 1st Line

2nd Line Support Technician

2nd Line Support Consultant

IT Specialist

IT Service Desk Manager

Desktop Support Engineer

3rd Line Support Engineer

Engineer II, Digital Services Remote Operations

NetSuite System Administrator

IT Support Engineer

Advansys Technical Consultant

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