2nd line support engineer Work, Jobs in Andover, Ham (with Salaries)

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Associate Corporate IT Engineer

cloudpay -
Andover

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Job details

Full-time
5 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time
Bereavement leave
Referral programme

Qualifications

Microsoft Windows Server
Authentication
Technical troubleshooting
Desktop support
Stakeholder liaison
Ticket management
CompTIA Network+
Ticket management systems
Communication skills
CompTIA A+

Full job description

About this job opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

As an Associate Corporate IT Engineer, you will provide prompt resolution of global technical support to our end user base at a rapidly growing rate of 1400+ employees and develop the Corporate IT estate of applications and hardware. This will involve contributing to the global business goals and maintaining one standard IT solution that is required to evolve the growing technology tools. As part of the role, it is a requirement to be self-sufficient, work effectively in a fast-paced environment on day-to-day support tickets, asset management, and application subject-matter expertise, and participate in small projects.

You will become a regional support contact for a range of IT incidents and requests supporting a variety of technology throughout the CloudPay estate.

This role requires being on-site 3 days per week

Main responsibilities

Provide 1st and 2nd line support to our global user base via remote tools and face-to-face.
Proactively be responsible for global IT support in troubleshooting and resolving incidents.
Take ownership of the build process of our laptop configuration for your region
Manage any IT peripherals (printers, phones, audio-visual equipment, desktops & Laptops)
Participate in small project activities as directed by IT Management
Liaise with external suppliers for hardware purchases and application renewals.
Place IT security at the forefront of your mind with the least privileged approach.
Operate and maintain business-as-usual IT systems.
Become a technical subject matter expert for assigned applications/services, providing improvement opportunities, license management and escalations.
Work with the management team to make suggestions to optimise the use of IT Equipment and Applications
Maintain the asset management system to ensure we have 100% accuracy.
Operate with one global IT Corporate Standard

Experience needed for this role

Relevant experience within an IT support background with previous usage of a Helpdesk/ Ticketing System •
Solid understanding of Windows 10, 11 & Windows Server Operating Systems
Experience with Microsoft 365 Administration, Office 365 Suite and admin tools
Administration of business applications
Active directory / Azure Active Directory / Group Policy
Good Appreciation of Cyber-Security including Two factor authentication (MFA
Asset Management
Laptop and Desktop Experience
Printer Maintenance
Helpdesk/ Ticketing System previous usage
Cloud-based telephony.
Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to work independently and as part of a team in a fast-paced environment.
Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

About you and Our core values

Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer-focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do

United Kingdom Package and Benefits

Competitive Salary
Competitive vacation allowance
Calm app
WFH Allowance
Life Assurance
Private Medical Insurance
Cycle to Work Scheme
EAP
Eye Tests & Glasses Contribution
Simplyhealth Enhanced Health Plan
Pension Scheme
Give-As-You-Earn (GAYE)
Employee Referral Program
CloudPay NOW
Paid Volunteering days
Marriage Leave
Bereavement Leave
Vacation Purchase Plan

CloudPay is committed to being an equal opportunities employer. #LI-AC1 #LI-HIBRID

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

Apply Now

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2nd line support engineer jobs in andover, ham

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Support Services Engineer

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I want to receive the latest job alerts for 2nd line support engineer in andover, ham

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What makes this role exciting

You will become a regional support contact for a range of IT incidents and requests supporting a variety of technology throughout the CloudPay estate.

Main responsibilities

Provide 1st and 2nd line support to our global user base via remote tools and face-to-face.

Proactively be responsible for global IT support in troubleshooting and resolving incidents.

Take ownership of the build process of our laptop configuration for your region

Manage any IT peripherals (printers, phones, audio-visual equipment, desktops & Laptops)

Participate in small project activities as directed by IT Management

Liaise with external suppliers for hardware purchases and application renewals.

Place IT security at the forefront of your mind with the least privileged approach.

Operate and maintain business-as-usual IT systems.

Become a technical subject matter expert for assigned applications/services, providing improvement opportunities, license management and escalations.

Work with the management team to make suggestions to optimise the use of IT Equipment and Applications

Maintain the asset management system to ensure we have 100% accuracy.

Operate with one global IT Corporate Standard

Experience needed for this role

Relevant experience within an IT support background with previous usage of a Helpdesk/ Ticketing System •

Solid understanding of Windows 10, 11 & Windows Server Operating Systems

Experience with Microsoft 365 Administration, Office 365 Suite and admin tools

Administration of business applications

Active directory / Azure Active Directory / Group Policy

Good Appreciation of Cyber-Security including Two factor authentication (MFA

Asset Management

Laptop and Desktop Experience

Printer Maintenance

Helpdesk/ Ticketing System previous usage

Cloud-based telephony.

Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.

Excellent communication and interpersonal skills, with a customer-focused approach.

Ability to work independently and as part of a team in a fast-paced environment.

Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

About you and Our core values

Taking ownership, working with integrity and respect

Being a team player is key to our culture

Solution and customer-focused

Great initiative with the goal for excellence in achieving results

Dedicated to developing and always looking for continuous improvements

Be creative, be committed, be engaged and enjoy what you do

United Kingdom Package and Benefits

Competitive Salary

Competitive vacation allowance

Calm app

WFH Allowance

Life Assurance

Private Medical Insurance

Cycle to Work Scheme

EAP

Eye Tests & Glasses Contribution

Simplyhealth Enhanced Health Plan

Pension Scheme

Give-As-You-Earn (GAYE)

Employee Referral Program

CloudPay NOW

Paid Volunteering days

Marriage Leave

Bereavement Leave

Vacation Purchase Plan

CloudPay is committed to being an equal opportunities employer. #LI-AC1 #LI-HIBRID