It engineer Work, Jobs in Andover, Ham (with Salaries)

Service Desk Engineer
Onecom —Fareham
- £27,000 - £29,000 a year
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
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- Full-time
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Service Desk Engineer

Onecom -
Fareham

Quick apply

Job details

Full-time
£27,000 - £29,000 a year
5 days ago

Benefits

Company pension
Discounted gym membership
Company events
Employee discount

Qualifications

Technical troubleshooting
Customer service call handling
Incident management
LAN
Ticket management
Service restoration
Ethernet
Technical support incident logging
Telecommunication
IP networking
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

Team: Customer Experience

Location: Whiteley, Hampshire (on-site)

Salary - £27,000 - £29,000

Employment type - Full-time

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.

You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About the role

As Service Desk Engineer, you'll be the first point of technical contact for our cloud voice and connectivity customers, helping to diagnose issues, implement changes, and ensure our customers receive an outstanding support experience.

What you'll be doing

Troubleshooting and resolving cloud telephony and connectivity issues.
Managing incidents and support tickets to ensure SLA commitments are met.
Providing regular updates to customers via phone, email, and support portals.
Raising and managing cases with third-party suppliers and partners.
Completing customer-requested changes on cloud voice platforms.
Supporting major incidents and providing technical updates where required.
Maintaining accurate ticket notes, customer records, and documentation.
Assisting with reporting, implementation activities, and project support tasks.
Collaborating closely with colleagues across Operations, Customer Experience, Product, and Sales teams.

What we're looking for

Strong troubleshooting and problem-solving skills.
Excellent communication skills with the ability to explain technical concepts clearly.
Experience working within a technical support, telecoms, IT support, or service desk environment.
Working knowledge of cloud-based telephony solutions.
Understanding of networking concepts, including:
- LAN and WAN technologies
- Routing and switching
- SIP and IP networking
Strong IT skills and attention to detail.
Ability to manage multiple priorities and work effectively under pressure.

A proactive, customer-focused mindset with a positive "can-do" attitude

Our dream candidate will also have

Experience supporting:
- Microsoft Teams Telephony
- Mitel
- Five9
- VOX and Vox One
Knowledge of:
- PSTN, xDSL, FTTx and Ethernet services
- Routers, Access Points and ATAs
- Experience using Salesforce within a technical support environment

Perks for our people

Holidays: 25 days + bank holidays and buy/sell options

Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day

Lifestyle: 9% combined pension contribution and 4x salary life assurance

Rewards: Quarterly and annual employee awards, discounts on tech

Socials: All-expenses-paid company events

Development: In-House Training Academy

Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.

Quick apply

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