Support engineer Work, Jobs in Anniesland, Glg (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
13d
QA Engineer (Mid Level)
Waracle —Glasgow
- Full-time
- Hybrid work
- Agile
- SDLC
- Annual leave
- Employee assistance programme
Quick apply
Deskside Support Engineer
Hexaware Technologies —Glasgow
- £29,000 - £32,000 a year
- Software troubleshooting
- Laboratory experience
- Windows
- Flexible schedule
Quick apply
13d
Planning Engineer
Scottish Power —High Blantyre
- Up to £66,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- Microsoft Office
- Annual leave
- Employee discount
Business Support Service Administrator
T-Squared —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- COVID-19 protective measures
- Employee discount
Quick apply
14d
Engineering Intern
Chemring Energetics UK Ltd —Stevenston
- AutoCAD
- Engineering
- Microsoft Office
Quick apply
1d
HPC Engineer
The Cancer Research UK Scotland Institute —Glasgow
- £48,123 - £58,607 a year
- Linux
- Annual leave
- Employee assistance programme
8d
PPM Coordinator
OCS Group —Hillington
- Monday to Friday
- Management
- Maintenance
- Microsoft Office
Quick apply
Technical Bureau Operator (Weekends) - Glasgow
City Facilities Management (UK) —Glasgow
- £10,574.41 a year
- Overtime
- Customer service
- Communication skills
3d
Control Engineer
Scottish Power —Glasgow
- £55,000 - £68,750 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Software Engineer (React)
CGI —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- JavaScript
- Travel
Quick apply
Engineering Support Fabricator
Babcock International —Helensburgh
- £40,967 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Project Manager
Babcock International —Helensburgh
- £50,000 - £55,000 a year
- Overtime
- Hybrid work
- Engineering
- Project management
- Annual leave
Graduate Geo-environmental Engineer
Woolgar Hunter —Glasgow
- Full-time
- Civil engineering
- Data analysis skills
- Master's degree
7d
Credit Controller - Glasgow
Matthew Algie —Glasgow
- £27,500 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
- Employee discount
Bid Writer (Rail Sector)
Forte Engineering Ltd —East Kilbride
- £30,000 - £40,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Nuclear Welder Trainer
Babcock International —Helensburgh
- £42,000 - £48,000 a year
- Overtime
- Hybrid work
- Engineering
- Mentoring
- Welding
- Annual leave
IFC - React JS
Barclays —Glasgow
- Analysis skills
- Communication skills
2026 Graduate Civil Engineer – Glasgow
Tony Gee and Partners LLP —Glasgow
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Project Support Engineer (Polmadie)
CAF Rail UK —Glasgow
- Engineering
- Annual leave

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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

13 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

support engineer jobs in anniesland, glg

2nd Line Support Engineer

QA Engineer (Mid Level)

Deskside Support Engineer

Planning Engineer

Business Support Service Administrator

Engineering Intern

HPC Engineer

PPM Coordinator

Technical Bureau Operator (Weekends) - Glasgow

Control Engineer

Software Engineer (React)

Engineering Support Fabricator

Project Manager

Graduate Geo-environmental Engineer

Credit Controller - Glasgow

Bid Writer (Rail Sector)

Nuclear Welder Trainer

IFC - React JS

2026 Graduate Civil Engineer – Glasgow

Project Support Engineer (Polmadie)

I want to receive the latest job alerts for support engineer in anniesland, glg

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