Desktop support technician Work, Jobs in Appleton Thorn, Chs (with Salaries)

IT Technician
PIXEL SPHERE LTD —Stockport
- £35,420.00 - £46,727.49 a year
- Full-time
- Windows
- Analysis skills
- Linux
- Sick pay
Quick apply
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- Communication skills
- Employee assistance programme
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IT Technician

PIXEL SPHERE LTD
Stockport

Quick apply

Job details

Full-time
£35,420.00 - £46,727.49 a year
12 days ago

Benefits

UK visa sponsorship
Sick pay

Qualifications

Microsoft Windows Server
Jira
Technical troubleshooting
Desktop support
TCP
BMC Remedy
User account provisioning
LAN
Incident documentation
Microsoft Office Suite
Windows
Network infrastructure
User account management
Analysis skills
Computer hardware
Remote access software
Technical support incident logging
Technical writing
Mac OS
ServiceNow
IP networking
IT incident logging
Linux
Application support
Network monitoring
Communication skills
Remote diagnostics
Network Security

Full job description

Overview

Join our dynamic team as an IT Technician and become a vital part of maintaining and enhancing our organization’s technological infrastructure. In this role, you will deliver proactive technical support, troubleshoot hardware and software issues, and ensure seamless operation of our computer systems. Your expertise will help empower users, optimize network performance, and uphold security standards across the organization. This paid position offers an exciting opportunity to develop your skills in a fast-paced, technology-driven environment while making a tangible impact on daily business operations.

Duties

Provide comprehensive desktop support to end-users, resolving issues related to hardware, software, and operating systems such as Windows and macOS
Configure, maintain, and troubleshoot computer hardware components including servers, workstations, and peripherals
Manage network infrastructure including computer networking, LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and switches to ensure reliable connectivity
Support server environments utilizing Microsoft Windows Server and Active Directory for user account management and security policies
Assist with software troubleshooting across various applications including Microsoft Office suite and enterprise tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, BMC Remedy
Monitor and maintain network security by configuring firewalls, VPNs, and other security measures to protect organizational data
Document technical procedures and incidents using help desk tools such as ServiceNow or Jira; escalate complex issues when necessary
Conduct analysis of system logs and network traffic to identify potential issues or vulnerabilities
Collaborate with cross-functional teams to implement system upgrades, patches, and new hardware deployments

Skills

Strong knowledge of computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, and firewall configuration
Proficiency in desktop support for Windows (including Windows Server) and macOS operating systems
Experience troubleshooting software issues within Microsoft Office applications and enterprise management tools like SCCM or BMC Remedy
Familiarity with hardware components such as computers, servers, switches, routers, and peripherals
Ability to support Linux-based systems and understand basic Linux commands for troubleshooting purposes
Knowledge of Active Directory administration for user account management and security policies
Excellent communication skills to effectively assist users at all levels of technical proficiency
Analysis skills for diagnosing complex technical problems quickly and accurately
Experience with remote support tools such as Remote Desktop Protocol (RDP) or similar platforms

Join us in delivering top-tier IT support that keeps our organization running smoothly! Your technical expertise combined with your passion for problem-solving will be instrumental in creating a secure, efficient digital environment where innovation thrives.

Pay: £35,420.00-£46,727.49 per year

Benefits:

Sick pay
UK visa sponsorship

Work Location: In person

Quick apply

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