Support specialist Work, Jobs in Appleton Thorn, Chs (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Advanced Support Worker Specialist
Community Integrated Care —Warrington
- £15.70 an hour
- Full-time
- Annual leave
- Flexible schedule
Quick apply
Estate Agent Selling Luxury Homes
Fine & Country —Nantwich
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Quick apply
Travel Consultant
Trailfinders —Liverpool
- £44,000 - £49,000 a year
- Sales
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
Complaints Resolution Specialist
MCS —Warrington
- £32,112 a year
- Full-time
- Microsoft Word
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
7h
Customer Service Specialist
MCS —Warrington
- £29,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Free parking
- Annual leave
Quick apply
7h
Teams & Sharepoint Specialist
Liverpool City Council —Liverpool
- £51,356 - £56,673 a year
- SharePoint
- Employee assistance programme
9d
Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
12d
Specialist Support Professional for the Visually Impaired
First Class Support —Liverpool
- £36 an hour
- Master's degree
- In-person
- Care plans
Quick apply
4d
Housing Officer
Keys Group —Warrington
- £32,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Military
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Junior Support Specialist
Booking Experts —Chester
- Hybrid work
- Hospitality
- Communication skills
- Annual leave
9d
IT Support Specialist - (MSP)
Equasys —Warrington
- £32,000 - £37,000 a year
- Full-time
- Azure
- Windows
- Driving
- Free parking
- Sick pay
Quick apply
11d
Customer Assistant
Lidl —Warrington
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
18h
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Estate Agent Selling Luxury Homes
Fine and Country —Chester
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Recovery Coordinator - Assessments, Detox and Rehabilitation coordinator
Change Grow Live —Liverpool
- £28,557.79 - £32,802.41 a year
- Annual leave
- Employee assistance programme
Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Airside Experience Specialist MAN
Signature Aviation —Manchester
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Quick apply
10d

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support specialist jobs near appleton thorn, chs

First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

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Job details

£28,461.32 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
TCP
Avaya
Customer service
LAN
Microsoft Exchange
Windows
ITIL
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

support specialist jobs in appleton thorn, chs

First Line Technical Support

Advanced Support Worker Specialist

Estate Agent Selling Luxury Homes

Travel Consultant

IT Client Support Specialist

Complaints Resolution Specialist

Customer Service Specialist

Teams & Sharepoint Specialist

Customer Support – Technical Support Specialist

Specialist Support Professional for the Visually Impaired

Housing Officer

Junior Support Specialist

IT Support Specialist - (MSP)

Customer Assistant

IT Support Analyst

Estate Agent Selling Luxury Homes

Specialist Customer Care

Recovery Coordinator - Assessments, Detox and Rehabilitation coordinator

Customer Support Specialist

Airside Experience Specialist MAN

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