Desktop support technician Work, Jobs in Arbroath, Sct (with Salaries)

Desktop Support Technician
ESP Group —Arbroath
- £28,721.25 a year
- Full-time
- Computer literacy
- Travel
- Communication skills
Quick apply

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Desktop Support Technician

ESP Group -
Arbroath

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Job details

Full-time
£28,721.25 a year

Qualifications

Technical troubleshooting
Portable appliance testers
Desktop support
Driving Licence
PCI
Computer literacy
User account provisioning
User account management
Computer hardware
Application support
Communication skills
Portable appliance testing (PAT)

Full job description

We are pleased to offer an exciting opportunity to join our IT team as a Desktop Support Technician.

Based in our Arbroath Contact Centre, this role will allow you to further develop your skills and knowledge and is best suited to someone with prior experience of desktop support in an IT environment. Opportunities for funded training & development with recognised learning & development partners will be encouraged to support career development.

The role is challenging, demanding and fast paced. You will be providing 1st line support for a wide range of areas and technologies including: PC's, laptops, printers, applications, etc.

Key Duties

Investigating, troubleshooting, and resolving support requests face to face and for remote workers
Deployment and Maintenance of desktops, laptops, printers and scanners and general office hardware
Setup and Administration of various user accounts
Supporting the Journeycall telephony platform
Patch and vulnerability management
Asset Management and PAT Testing
Maintaining information security standards and PCI compliance
Maintaining all asset inventories and produce appropriate reports
Working with a communications platform

Key Requirements:

Knowledge and understanding of PC systems - MS Windows & MS365
Good communication skills with the ability to relay technical information to non-technical users
Experience with Cloud CX Phone Systems desirable
Ability to work under pressure
Experience and Qualifications are advantageous.
Current driver's license and transportation

Within this full time role (40 hours per week) you will be required to deliver into a flexible rota across 7 days and a remunerated on-call rotation to cover business requirement across 24 hours, with occasional travel to other Journeycall or ESP Group locations and offsite data centre also a requirement.

Apply now with your CV and cover letter for the opportunity to speak to one of the team via interview at your convenience - we can't wait to hear from you!

Inclusivity

The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.

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