Service delivery analyst Work, Jobs in Arkley, Gtl (with Salaries)

Service Delivery Analyst
Hightown Housing Association —Hemel Hempstead
- £28,719 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
7d
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Annual leave
Quick apply
7d
Business Analyst
Air Charter Service —Surbiton
- Full-time
- Azure
- DevOps
- ERP systems
- Annual leave
Quick apply
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Retail IT Analyst
Michael Kors —London
- £40,000 - £50,000 a year
- Full-time
- Travel
- Organisational skills
- IT
Service Analyst - Reporting & Insights
Elexon —London
- £46,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Platform Support Analyst
Entain —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- DevOps
- Administrative experience
- AWS
QA Tester (Temporary)
ELVIS —London
- Hybrid work
- IT
- HTML
Geographic Information System Analyst
HYDE HOUSING ASSOCIATION —Southwark
- £43,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- Communication skills
Quick apply
1d
Test Analyst
Arbuthnot Latham —London
- Azure
- Salesforce
- Microsoft Office
14d
1st Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Annual leave
- Sick pay
Quick apply
1d
Data Analyst
EveryMatrix —London
- Full-time
- Hybrid work
- CRM software
- SQL
- IT
- Annual leave
- Work from home
2d
IT Business Analyst
Wates —Finsbury Park
- Travel
- IT
- Business
QA Automation Tester
Scrumconnect Consulting —Croydon
- £65,000 a year
- Oracle
- DevOps
- SQL
IT Systems Support Analyst (Interim)
Institute of The Motor Industry —Hertford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
- Work from home
- Life insurance
Quick apply
Network Risk Analyst
Hydrosave —London
- £29,695.00 - £29,695.25 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office

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Service Delivery Analyst

Hightown Housing Association -
Hemel Hempstead

Apply Now

Job details

Permanent
£28,719 a year
7 days ago

Benefits

On-site gym
Annual leave
Company pension

Qualifications

Customer service
Windows
IT support
IT
Communication skills
VPN

Full job description

IT Service Delivery Analyst

Hemel Hempstead

£28,719 per annum

Full Time: 35 Hours per week, Monday to Friday

9am - 5pm

Join Our Team as an IT Service Delivery Analyst!

Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!

Overview / Job Summary

As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.

Key Responsibilities

First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.
Incident Management: Accurately log, categorize, and prioritize incidents and service requests.
Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.
Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.
Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.
User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.
Documentation: Maintain and update IT documentation, including knowledge base articles and user guides.
Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback.
System Upgrades: Assist in the rollout of new hardware, software, and system upgrades.
Continuous Improvement: Identify recurring issues and suggest process enhancements.
Collaboration: Work with the wider Technology & Change teams to ensure seamless service delivery and knowledge sharing.

What We Are Looking For:

Strong customer service and communication skills.
Experience providing IT support in a service desk or help desk environment.
Good troubleshooting and problem-solving abilities.
Knowledge of Microsoft 365, Windows operating systems, and common business applications.
A proactive approach and willingness to learn.

Why Join Hightown?

Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service.
Competitive Salary: £28.719 per annum for a 35-hour week.
Monthly Attendance Bonus
Annual performance bonuses
Workplace Pension Scheme: Life assurance cover of three times your annual salary.
Discounts and Savings: High Street retailers, gyms, restaurants, and cinemas.
Training Opportunities: Ongoing career development.
Employee Support: Health & wellbeing services.
Free On-site Gym Access

Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!

We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.

Appointments are subject to satisfactory right to work, reference, and medical checks.

We are anEqual Opportunities and Disability Confident Employer.

Apply Now

Refine Your Search

service delivery analyst jobs in arkley, gtl

Service Delivery Analyst

Training and Support SME (Military)

First Line Service Desk Analyst

Service Desk Analyst

Service Delivery Analyst

Business Analyst

Trading Data & AI Analyst

Retail IT Analyst

Service Analyst - Reporting & Insights

Platform Support Analyst

QA Tester (Temporary)

Geographic Information System Analyst

Test Analyst

1st Line Service Delivery Analyst

Data Analyst

IT Business Analyst

QA Automation Tester

IT Systems Support Analyst (Interim)

Network Risk Analyst

End User Support Analyst

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