Insight manager Work, Jobs in Ashtead, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Project Manager
CGI —Leatherhead
- Full-time
- Project management
- Agile
- Communication skills
Quick apply
8d
Local Communications Officer – South London
Metropolitan Police —Sutton
- £40,519 a year
- Full-time
- English
- Communication skills
Personal Assistant (6 month FTC)
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Local Communications Officer – Central London
Metropolitan Police —Hammersmith
- £40,519 a year
- Full-time
- Communication skills
Local Communications Officer – South East London
Metropolitan Police —Lewisham
- £40,519 a year
- Full-time
- Communication skills
International Strategy & Operations Senior Manager, Commerce
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Data Insight Manager
Dementia UK —London
- £50,000 - £52,000 a year
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- SQL
- Annual leave
- Employee assistance programme
10d
Brand Activation Manager
TJX Europe —Watford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Customer Insight and Performance Manager (CRM) - 12 month Secondment
Experian —London
- Full-time
- Hybrid work
- Management
- Salesforce
- SQL
- Annual leave
Quick apply
Parent and Candidate Experience Manager
Fennies Day Nurseries Ltd —Epsom
- Up to £58,000 a year
- Full-time
- Business development
- Analysis skills
- Annual leave
Quick apply
21h
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
6d
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Account Manager, Supply Chain ESG
Worldly —London
- £77,000 - £110,000 a year
- Full-time
- Remote
- Bachelor's degree
- Annual leave
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
16h
Recruitment Manager
Meath Epilepsy Charity —Godalming
- Up to £44,000 a year
- Full-time
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
3d
Marketing Insight Manager
Experian —London
- Full-time
- Hybrid work
- Analysis skills
- AI
- Marketing
- Annual leave
Quick apply
12d
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
13d

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insight manager jobs near ashtead, sry

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

insight manager jobs in ashtead, sry

Assistant Customer Service Manager

Project Manager

Local Communications Officer – South London

Personal Assistant (6 month FTC)

Local Communications Officer – Central London

Local Communications Officer – South East London

International Strategy & Operations Senior Manager, Commerce

Learning & Communications Coordinator

Data Insight Manager

Brand Activation Manager

Customer Insight and Performance Manager (CRM) - 12 month Secondment

Parent and Candidate Experience Manager

Manager, Customer Success Management

Manager, Support Operations

Account Manager, Supply Chain ESG

Operations Manager

Customer Success Manager

Recruitment Manager

Marketing Insight Manager

Customer Success Supervisor

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