Operational Business Support
Contract: Infrastructure
Location: Ashton-under-Lyne, M34 5HF
Hours of work: 40
Contract Type: Permanent
We are seeking an Operational Business Support professional to support 55001 asset management compliance, CAFM engineering PPM compliance planning, and helpdesk operations.
The role plays a key part in ensuring effective coordination of engineering activities, accurate reporting, and compliance with required standards.
Job Description
We are looking for a highly organised individual who can deliver an efficient helpdesk service, support third-party resource planning, and maintain strong client and colleague relationships while ensuring all operational and safety procedures are consistently followed.
Key Responsibilities
- Administer back-office functions to support 55001 asset management compliance, including PPM CAFM upload sheets and reporting on completion, corrective actions, and forward planning
- Book and coordinate service visits for supply chain contractors, including creating and submitting health and safety work packs for approval
- Ensure all safety documentation and compliance packs are issued, tracked, and actioned within required timeframes
- Operate an effective helpdesk service, managing enquiries and directing workflow using electronic systems
- Log and prioritise all calls accurately, assigning reference numbers and meeting KPI response times
- Liaise with third-party suppliers to allocate work and maintain clear two-way communication
- Provide general administrative and clerical support, including cover for colleagues during absences
- Support compliance, safety, and client relationship activities, contributing to a high standard of service delivery
Professional and Personal Competencies/Qualifications
- Excellent telephone manner and professional communication skills
- Strong organisational skills with the ability to prioritise workloads effectively
- Competent IT skills with proficiency in Microsoft Office applications, particularly Excel
- Ability to work independently, use initiative and perform effectively under pressure
- Strong time management skills with the ability to meet deadlines
- Clear and confident verbal and written communication skills, with a proactive approach to engagement
- Willingness and ability to learn new systems and processes
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
