Analyst Work, Jobs in Aston Cross, Gls (with Salaries)

Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
Senior IT Business Analyst
Kohler —Quedgeley
- Microsoft Excel
- Computer Science
- SQL
Microsoft Analyst
PoloWorks —Cheltenham
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
8d
PMO Analyst
PoloWorks —Cheltenham
- Hybrid work
- Microsoft Excel
- Analysis skills
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Service Charge Analyst
Innovus —Worcester
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Project management
- Accounting
Quick apply
6d
Business Analyst
PoloWorks —Cheltenham
- Hybrid work
- DevOps
- Analysis skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
People Data & Insights Analyst
NFU Mutual —Stratford-upon-Avon
- Up to £38,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee discount
5d
Experienced Data Analyst
iPipeline —Cheltenham
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Health & wellbeing programme
- Annual leave
Business Analyst - Team Leader
Northrop Grumman —Cheltenham
- £77,000 - £110,000 a year
- Bachelor's degree
- Travel
- Mentoring
PMO Analyst - Aerospace
Segula Technologies —Gloucester
- Full-time
- Microsoft Office
- Project management
- Organisational skills
Quick apply
8d
Business Analyst (Fixed Term Contract)
Allpay —Hereford
- £40,000 - £50,000 a year
- Azure
- Computer Science
- Analysis skills
SAP Support Analyst
L3Harris Technologies —Tewkesbury
- ERP systems
- Linux
- Gym membership
5d
Project Finance & Controls Analyst
Moog Inc. —Tewkesbury
- Full-time
- Microsoft Excel
- Data analysis skills
- No degree
- Free parking
- Annual leave
Cyber Security Analyst
GCHQ —Cheltenham
- £37,892 a year
- Part-time
- Azure
- AWS
- Travel
- Annual leave
- Flexible schedule
Finance Analyst – Global Product Innovation
Kohler —Cheltenham
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
HR Data Analyst
Safran —Gloucester
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
- Annual leave
Senior Insight and Performance Analyst
Ecotricity Group Limited —Stroud
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Project management
- Free parking
- Employee discount
Quick apply
9h
Accounts Receivable Analyst | Immediate Start
Shuttr. —Chipping Norton
- £28,000 - £34,000 a year
- Temporary
- Organisational skills
- In-person
- Free parking
- Flexitime
Quick apply
12d
Senior Business Analyst
Northrop Grumman —Cheltenham
- Analysis skills
- Travel
- Agile
Compliance Analyst (Client Outcomes)
Attivo Group —Cheltenham
- £32,500 a year
- Full-time
- Hybrid work
- Customer service
- Maths
- Continuous improvement
Quick apply

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Service Desk Analyst

PentenAmio UK
Tewkesbury

Quick apply

Job details

Full-time
£31,000 - £33,000 a year

Benefits

Free parking
Casual dress
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Jira
Customer service
UNIX
Technical support
Microsoft Office
Analysis skills
Confluence
ITIL
Mobile device management
SharePoint
ServiceNow
IT
Linux
Root cause analysis
Communication skills

Full job description

Location: Tewkesbury (On-Site)
Salary: £31,000 - £33,000
Clearance Required: DV

About PentenAmio
PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.

Typical Activities
Working in collaboration with internal stakeholders across Service Desk, Engineering, Cyber Operations and Customer Success teams, the Service Desk Analyst will:

Respond to incoming issues, queries, and service requests via email, phone, and ticketing systems
Perform advanced troubleshooting and root cause analysis for end-user incidents
Support hardware provisioning and system setup activities
Support and participate in Major Incident and Problem Management processes
Create and maintain process documentation, user guides, and technical knowledge articles
Deliver training and onboarding support to service desk analysts
Collaborate with technical teams to ensure timely resolution of incidents and problems
Contribute to inter-team knowledge sharing and workload management
Support communication of service or customer-impacting issues to management
Champion service quality and continuous improvement initiatives

What we're looking for

Strong technical troubleshooting and analytical skills
Proven experience supporting Windows and Linux desktop environments
Understanding of IT networks and infrastructure fundamentals
Working knowledge of ITIL principles and processes
Experience using ITSM tools such as Freshdesk, Jira or ServiceNow
Proficiency with Microsoft Office and collaboration tools (e.g., Confluence, SharePoint)
Excellent verbal and written communication skills
Strong customer service orientation and ability to stay calm under pressure
Self-motivated and capable of working independently or within a multi-disciplinary team
Structured and methodical approach to problem solving and task management

Desirable

Experience supporting secure communications environments
Exposure to Apple mobile device management platforms
Understanding of Wi-Fi network configuration and troubleshooting
Unix/Linux administration experience
Prior service desk or technical support experience in government or defence environments

Why Work at PentenAmio? At PentenAmio, we value our employees and offer a comprehensive benefits package, including:

Life Insurance - X4 Salary
Private Health Scheme
EV Salary Sacrifice scheme
Salary Sacrifice Company Pension, matched up to 10%
25 Days Holiday + Bank/Public Holidays
Enhanced Maternity & Paternity leave

Additional perks:

Free on-site parking
Casual dress code
Free fruit in the office

Qualifications & Eligibility
To be eligible for this position you must:

Hold a relevant IT qualification or have a years' experience in a similar support role; and,
Be a British citizen; and
Hold or be eligible for UK National Security Vetting (NSV) - DV level clearance.

PentenAmio is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make.

Quick apply

Refine Your Search

analyst jobs in aston cross, gls

Service Desk Analyst

Senior IT Business Analyst

Microsoft Analyst

PMO Analyst

Service Charge Analyst

Business Analyst

People Data & Insights Analyst

Experienced Data Analyst

Business Analyst - Team Leader

PMO Analyst - Aerospace

Business Analyst (Fixed Term Contract)

SAP Support Analyst

Project Finance & Controls Analyst

Cyber Security Analyst

Finance Analyst – Global Product Innovation

HR Data Analyst

Senior Insight and Performance Analyst

Accounts Receivable Analyst | Immediate Start

Senior Business Analyst

Compliance Analyst (Client Outcomes)

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